NinjaRMM vs Zendesk

Awards

Starting Price

$3.00/month

$5.00/month/user

Best For

For IT professional that need instantaneous response to user issues and secure their IT environments.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.9 / 5
(80)
Read All Reviews

4.3 / 5
(2267)
Read All Reviews

Ideal number of Users

1 - 999

1 - 1000+

Ease of Use


4.9 / 5


  • "Patch management feature blows all other RMM's out of the water, ease of use is what all other RMM products hope for."

  • "That it is easy to use and deploy. Makes it easy to train Technicians and have them helping clients right away."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.9 / 5


  • "NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs."

  • "The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.6 / 5


  • "Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems."

  • "It's compact but powerful. Not as big and cluttered as other RMMs."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.8 / 5


  • "We get RMM, Teamviewer, Webroot and Malwarebytes all for the cost of the RMM agent. Their support is great too."

  • "Better management of my hosts and cost savings."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NinjaRMM vs Zendesk

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