Zendesk vs Zoho Desk

Awards

Starting Price

$5.00/month/user

$12.00/month/user

Best For

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


4.3 / 5
(2267)
Read All Reviews

4.5 / 5
(1582)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."

Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk vs Zoho Desk

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