Canfigure vs KronoDesk

Starting Price

Not provided by vendor

$23.33/month/user

Best For

Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to find a product flexible enough to meet their needs

Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes.

Rating


4.8 / 5
(12)
Read All Reviews

3.3 / 5
(3)

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.9 / 5

4 / 5

Customer Support


4.6 / 5

4 / 5

Features & Functionality


4.3 / 5

2 / 5

Value for Money


4.6 / 5

3 / 5

Pros

  • "The support has been fantastic in responsiveness and answering questions about how to make the application fit our business."

  • "SupaDESK is great if you understand the importance of Service Delivery."

Cons

  • "Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory."

  • "With any highly customizeable system, you run the risk of making things too complicated."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 5 screenshots 101391 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Canfigure vs KronoDesk

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