Hiver vs Canfigure

Starting Price

$14.00/month/user

Not provided by vendor

Best For

Anyone using Gmail/G suite for work.

Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to find a product flexible enough to meet their needs

Rating


4.6 / 5
(51)
Read All Reviews

4.8 / 5
(12)
Read All Reviews

Ideal number of Users

1 - 999

10 - 1000+

Ease of Use


4.5 / 5

4.9 / 5

Customer Support


4.7 / 5

4.6 / 5

Features & Functionality


4.4 / 5

4.3 / 5

Value for Money


4.3 / 5

4.6 / 5

Pros

  • "The automated features are helpful, and the analytics have gotten better an better."

  • "The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email."

  • "The support has been fantastic in responsiveness and answering questions about how to make the application fit our business."

  • "SupaDESK is great if you understand the importance of Service Delivery."

Cons

  • "Awful experience!!! After integrating this tool, my clients stopped receiving my emails."

  • "There are no downsides to working with Hiver from a user's standpoint."

  • "Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory."

  • "With any highly customizeable system, you run the risk of making things too complicated."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 4 screenshots 103010 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Hiver vs Canfigure

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