HelpDesk vs Spiceworks IT Help Desk

Awards

Starting Price

$4.00/month/user

$0.01/one-time

Best For

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


5 / 5
(1)

4.5 / 5
(461)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


5 / 5

4.5 / 5

Customer Support


5 / 5

4 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 159473 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpDesk vs Spiceworks IT Help Desk

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share Share Your Comparison of Spiceworks IT Help Desk vs HelpDesk