Jira Service Desk vs Ivanti Help Desk

Awards

Starting Price

$10.00/month

Not provided by vendor

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Designed for small to large businesses, it is a helpdesk solution that features modules for case management, self-service portal, inquiry tracking, process automation and more.

Rating


4.4 / 5
(245)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."



Customer Support


4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."



Features & Functionality


4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."



Value for Money


4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."



Product Features

  • close Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 108510 thumb
View 2 screenshots 184808 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Jira Service Desk vs Ivanti Help Desk

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