Cireson Analyst Portal vs Tracker

Starting Price

Not provided by vendor

$49.00/month/user

Best For

The Analyst Portal is ideal for organizations across all industries who are looking to modernize and mature their IT Service Delivery, increase first call resolution, and provide exceptional support.

We serve any organization that needs to manage issues more efficiently and professionally.

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Rating


3.9 / 5
(18)
Read All Reviews

4.4 / 5
(65)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


3.5 / 5


  • "Does not seem to support complex organization."

  • "It is very easy to use and configure the settings in the Cireson Portal compared to working in the Service Manager Console."


4.3 / 5


  • "The report templates are easy to use after going through them to see which template worked the best."

  • "I find the software easy to use and love the alerts and reminders functionality."

Customer Support


3.9 / 5



4.8 / 5


  • "The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products."

  • "The licensing model is affordable. Tech support is very good."

Features & Functionality


3.6 / 5


  • "Performance is at times not ideal, even though we are specced beyond the hardware requirements."

  • "It is easy to track the history of our work items within the team and easy to make customisation to suit our business needs."


4.1 / 5


  • "Highly recommended if you require quick set-up and ease of use out of the box."

  • "So far only some minor bugs which were resolved quickly. Easy to use with 95+% of the functionality we needed."

Value for Money


4.2 / 5



4.2 / 5


Screenshots

View 5 screenshots 197482 thumb
View 5 screenshots 47366 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Cireson Analyst Portal vs Tracker

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