everything HelpDesk vs Cireson Analyst Portal

Starting Price

$20.00/month/user

Not provided by vendor

Best For

K-12 Schools, Higher Education, State & Local Government, and Industry that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting.

The Analyst Portal is ideal for organizations across all industries who are looking to modernize and mature their IT Service Delivery, increase first call resolution, and provide exceptional support.

Rating


4.2 / 5
(12)
Read All Reviews

3.9 / 5
(18)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.4 / 5



3.5 / 5


  • "Does not seem to support complex organization."

  • "It is very easy to use and configure the settings in the Cireson Portal compared to working in the Service Manager Console."

Customer Support


4.4 / 5



3.9 / 5


Features & Functionality


4.1 / 5



3.6 / 5


  • "Performance is at times not ideal, even though we are specced beyond the hardware requirements."

  • "It is easy to track the history of our work items within the team and easy to make customisation to suit our business needs."

Value for Money


4.6 / 5



4.2 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 68957 thumb
View 5 screenshots 197482 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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everything HelpDesk vs Cireson Analyst Portal

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