Ulysses Suite vs Zendesk

Rating

(0)


4.5 / 5
(2088)

Starting Price

$3,000.00/one-time/user

$5.00/month

Best For

For companies that want to integrate social media into their helpdesk, Ulysses Suite's customer service program manages all customer intractions from direct contact to social media inquiries.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 499

1 - 1000+

Ease of Use


4.5 / 5

Customer Support


4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 33700 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Ulysses Suite vs Zendesk

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