BugAware vs Spiceworks IT Help Desk

Awards

Starting Price

$12.00/month/user

$0.01/one-time

Best For

For companies that require a bug tracking software, BugAware may also be used as an issue tracking software for IT or as a helpdesk software for customer service.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating

(0)
4.4 / 5
(463)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 99

Ease of Use


4.3 / 5

Customer Support


4.2 / 5

Features & Functionality


4.2 / 5

Value for Money


4.6 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22576 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Spiceworks IT Help Desk vs BugAware

BugAware vs Spiceworks IT Help Desk

Share

share Share Your Comparison of Spiceworks IT Help Desk vs BugAware