PureCloud vs Wrike

Starting Price

$75.00/month/user

$9.80/month/user

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

Rating


4 / 5
(79)


4 / 5
(1499)

Ideal number of Users

50 - 1000+

10 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


3.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • check IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 128267 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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PureCloud vs Wrike

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