Polar HelpDesk vs Zendesk

Rating


3 / 5
(1)


4.5 / 5
(1984)

Starting Price

$240.00/one-time/user

$5.00/month/user

Best For

Polar Help Desk is a web-based help desk portal that centralizes and manages customer interaction. Polar Help Desk also integrates email management and generates automatic reports to monitor support.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 99

1 - 1000+

Ease of Use


3 / 5

4.5 / 5

Customer Support


3 / 5

4.5 / 5

Features & Functionality


3 / 5

4.5 / 5

Value for Money


3 / 5

4 / 5

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

View 1 screenshot 22598 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Polar HelpDesk vs Zendesk

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