Zendesk vs Web Tracks

Awards

Starting Price

$5.00/month/user

$295.00/one-time

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Small to mid-sized IT departments looking for a way to streamline help desk requests.

Rating


4.5 / 5
(2159)


4.5 / 5
(3)

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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View 2 screenshots 110517 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Zendesk vs Web Tracks

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