ACANOTION Help Desk vs LiveAgent


Starting Price



Best For

ACANOTION Help Desk is for companies that want to simplify the help desk experience by providing a stripped down interface. ACANOTION is also a multichannel helpdesk program.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.


4.7 / 5
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use

4.5 / 5

  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support

4.7 / 5

  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality

4.5 / 5

  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money

4.6 / 5

  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management


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Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online


Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ACANOTION Help Desk vs LiveAgent


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