Freshservice vs ACANOTION Help Desk


Starting Price



Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

ACANOTION Help Desk is for companies that want to simplify the help desk experience by providing a stripped down interface. ACANOTION is also a multichannel helpdesk program.


4.5 / 5
Read All Reviews

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use

4.6 / 5

  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."

Customer Support

4.7 / 5

  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."

Features & Functionality

4.3 / 5

  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."

Value for Money

4.5 / 5

  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • close Ticket Management


View 5 screenshots 104551 thumb
View 1 screenshot 22572 thumb







  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor


  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of ACANOTION Help Desk vs Freshservice

Freshservice vs ACANOTION Help Desk


share Share Your Comparison of ACANOTION Help Desk vs Freshservice