HelpSpot vs KronoDesk

Starting Price

$50.00/month

$19.99/month/user

Best For

Help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes.

Rating


4.5 / 5
(7)
Read All Reviews

3.5 / 5
(3)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

2 / 5

Value for Money


4.5 / 5

3 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22588 thumb
View 5 screenshots 101391 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpSpot vs KronoDesk

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