LiveChat vs Service Desk

Awards

Starting Price

$16.00/month/user

Not provided by vendor

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.

Rating


4.6 / 5
(917)
Read All Reviews

4.6 / 5
(74)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.7 / 5

4.7 / 5

Customer Support


4.7 / 5

4.7 / 5

Features & Functionality


4.4 / 5

4.4 / 5

Value for Money


4.6 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 105403 thumb
View 5 screenshots 11652 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs Service Desk

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