LiveChat vs UJET

Awards

Starting Price

$16.00/month/user

Not provided by vendor

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

Rating


4.6 / 5
(974)
Read All Reviews

4.5 / 5
(76)
Read All Reviews

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.6 / 5


  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

  • "Its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app."


4.8 / 5


  • "Ujet provides the perfect combination of advanced functionality with ease of use."

  • "The software is very user friendly and easy to use."

Customer Support


4.7 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.8 / 5


Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


4.5 / 5


  • "I like the interface, which is very user friendly."

  • "First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs."

Value for Money


4.5 / 5


  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

  • "This solution has reduced by operating budget in the contact centre as it has reduced my call volumes by a third."


4.8 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
Not provided by vendor

Screenshots

View 5 screenshots 105403 thumb
View 5 screenshots 183351 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveChat vs UJET

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