assyst vs HelpDeskAdvanced

Rating


3.5 / 5
(2)


4.5 / 5
(2)

Starting Price

Not provided by vendor Not provided by vendor

Best For

Axioss enterprise ITSM software, assyst, is purpose-built to transform businesses with over 150 in IT, from technology-focused cost centres to profitable business-focused customer service teams.

HelpdeskAdvanced is a web and mobile based solution focused on allowing automation to facilitate and streamline customer service.

Ideal number of Users

100 - 1000+

Not provided by vendor

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


5 / 5

5 / 5

Value for Money


4 / 5

3 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • close Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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assyst vs HelpDeskAdvanced

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