ITsDone Help Desk vs SysAid

Awards

Starting Price

$5,000.00/one-time

Not provided by vendor

Best For

An onsite or cloud-based Help Desk software that simplifies the workflow process to allow for increased employee performance and customer care.

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Rating


5 / 5
(1)

4.3 / 5
(171)
Read All Reviews

Ideal number of Users

10 - 499

2 - 1000+

Ease of Use


5 / 5

4.3 / 5

Customer Support


5 / 5

4.2 / 5

Features & Functionality


5 / 5

4.3 / 5

Value for Money


5 / 5

4.3 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ITsDone Help Desk vs SysAid

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