Agiloft vs KronoDesk

Awards

Rating


5 / 5
(26)


3.5 / 5
(3)

Starting Price

$45.00/month/user

$19.99/month/user

Best For

Mid-market and large corporations with sophisticated or rapidly evolving support needs. Agiloft is particularly well suited to Managed Service Providers and highly regulated organizations.

Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes.

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


5 / 5

4 / 5

Features & Functionality


4.5 / 5

2 / 5

Value for Money


5 / 5

3 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket/Issue Tracking

Screenshots

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View 5 screenshots 101391 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Agiloft vs KronoDesk

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