HappyFox vs LogMeIn Rescue

Awards

Starting Price

$29.00/month/user

$149.00/month/user

Best For

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations

Rating


4.5 / 5
(77)
Read All Reviews

4.6 / 5
(115)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic."

  • "Nice and easy to use software. Lots of features and customizations."


4.6 / 5


  • "Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session."

  • "Have used them for years. Love the program and ease of use."

Customer Support


4.6 / 5


  • "It is very customizable and has an awesome support team for all the questions we had."

  • "Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions."


4.4 / 5


  • "It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before."

  • "Many of the customers our Support Team works with are technically challenged."

Features & Functionality


4.3 / 5


  • "But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable."

  • "This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease."


4.6 / 5


  • "Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless."

  • "Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software."

Value for Money


4.5 / 5



4.2 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • check Customizable Branding
  • close Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • check Multi-Channel Communication
  • close Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • close Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 3 screenshots 152314 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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HappyFox vs LogMeIn Rescue

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