SysAid vs Activate

Awards

Starting Price

Not provided by vendor

$5.00/one-time/user

Best For

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Activate is ideal for companies that want to automate their helpdesk service.

Ideal number of Users

2 - 1000+

100 - 1000+

Rating


4.4 / 5
(186)
Read All Reviews
(0)

Ease of Use


4.4 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."



Customer Support


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years."



Features & Functionality


4.3 / 5


  • "Sysaid is a good Service Desk ticketing System. Although it misses a good user interface."

  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."



Value for Money


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "Cost effective and basic tool for ticketing. This tool does not require any training."



Product Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Screenshots

View 5 screenshots 37104 thumb
View 1 screenshot 123980 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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SysAid vs Activate

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Activate vs SysAid