TeamSupport vs VI Service Desk

Awards

Starting Price

$50.00/month/user

$900.00/one-time/user

Best For

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

Created for companies who use IBM Note, VI Service Desk integrates with IBM Note/Dominoes Platforms. Vi Service Desk integrates live chat and Screen Sharing to improve customer service.

Rating


4.5 / 5
(726)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.4 / 5

Customer Support


4.5 / 5

Features & Functionality


4.3 / 5

Value for Money


4.4 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 77861 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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TeamSupport vs VI Service Desk

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