Aegis Help Desk vs Salesforce Service Cloud

Starting Price

$559.00/one-time/user

$25.00/month/user

Best For

Aegis Help Desk is ideal for companies that need to provide internal employee or external customer support. It is a module based platform and each module integrates with one another for full customization.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating

(0)
4.4 / 5
(446)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

Customer Support


4.2 / 5

Features & Functionality


4.4 / 5

Value for Money


4.1 / 5

Product Features

  • check Alerts / Escalation
  • close Automated Routing
  • close Customizable Branding
  • close Document Storage
  • check Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • check Knowledge Base Management
  • close Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • close Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 1 screenshot 22573 thumb
View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Service Cloud vs Aegis Help Desk

Aegis Help Desk vs Salesforce Service Cloud

Share

share Share Your Comparison of Salesforce Service Cloud vs Aegis Help Desk