LiveHelpNow Suite vs osTicket

Awards

Starting Price

$19.00/month/user

$9.00/month/user

Best For

Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Rating


4.5 / 5
(68)


4.5 / 5
(35)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

5 / 5

Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • close Alerts / Escalation
  • check Automated Routing
  • close Customizable Branding
  • close Document Storage
  • close Email Integration
  • close Interaction Tracking
  • close IT Asset Management
  • close Knowledge Base Management
  • close Multi-Channel Communication
  • close Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 2915 thumb
View 1 screenshot 22597 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of osTicket vs LiveHelpNow Suite

LiveHelpNow Suite vs osTicket

Share

share Share Your Comparison of osTicket vs LiveHelpNow Suite