LiveHelpNow Suite vs Total Support HelpDesk

Awards

Starting Price

$19.00/month/user

$395.00/one-time/user

Best For

Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.

companies that offer customer service and need call and email tracking and helpdesk software.

Rating


4.6 / 5
(69)
Read All Reviews

4.3 / 5
(25)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.6 / 5


  • "User friendly and easy learn. Our costumers are very happy about the service."

  • "It is easy to use and I have not encountered major issues when using the live chat software."


4.3 / 5


Customer Support


4.7 / 5


  • "Fast, reliable customer support for a reliable and lightweight tool."

  • "The team's quality of customer support, speed, and care."


4.2 / 5


  • "This allows us to aggregate the entire time spend on a help desk event instead of having multiple entries like we used to have."

  • "The TeleSupport HelpDesk is the best I've seen and over the years has proven to be a fundamental part of our business and our customer relations."

Features & Functionality


4.6 / 5


  • "An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff."

  • "Ease of use, notifications (visual and sound), browser based functionality, after hours ticket functionality, visitor history."


4.2 / 5


  • "Tele-Support HelpDesk helps me track software customizations I make for our customers."

  • "Instead of spending hours or days reading through the admin guide, I was up and running and creating my own inquiries with Act! the same day."

Value for Money


4.7 / 5


  • "And I have zero regrets. It is an excellent product at a very reasonable price."

  • "The program we were using before was almost 5 times the price with much less flexibility."


4.2 / 5


Product Features

  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • check Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management
  • check Alerts / Escalation
  • check Automated Routing
  • check Customizable Branding
  • check Document Storage
  • check Email Integration
  • check Interaction Tracking
  • check IT Asset Management
  • check Knowledge Base Management
  • check Multi-Channel Communication
  • check Network Monitoring
  • close Real-time Chat
  • check Self Service Portal
  • check Service Level Agreement (SLA) Management
  • check Ticket Management

Screenshots

View 5 screenshots 2915 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LiveHelpNow Suite vs Total Support HelpDesk

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share Share Your Comparison of Total Support HelpDesk vs LiveHelpNow Suite