--- title: "Best Help Desk Software for Mac 2026 | Capterra" description: "Find and compare the 2026 best Help Desk software for Mac, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/help-desk-software/s/mac/" page_type: "subcategory" language: "en" --- # Best Help Desk Software for mac ## SysAid Rating: 4.5 out of 5 (522 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Support Ticket Management: 4.8 rating - Real-Time Notifications: 4.6 rating - Alerts/Escalation: 4.4 rating #### Lowest rated features - Automated Routing: 4.1 rating - Email Management: 4.1 rating - Workflow Management: 4.0 rating - Interaction Tracking: 3.0 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (522 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## Xurrent Rating: 4.7 out of 5 (27 reviews) Profile: [Xurrent](https://www.capterra.com/p/146207/ITRP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Service Desk with intelligence included. Summarize, route and resolve faster with a native virtual agent and automations that scale. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $5.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Ticket Management: 4.3 rating - Real-Time Notifications: 4.5 rating - Access Controls/Permissions: 5.0 rating #### Lowest rated features - Email Management: 4.0 rating - Alerts/Escalation: 5.0 rating - Collaboration Tools: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 5,001-10,000 employees Published: January 5, 2023 > "The platform is designed to be easy to use, with a simple interface and intuitive controls that make it easy for employees to get up to speed and start using it quickly." ### Gallery tab Ease of use: 4.6 out of 5 (27 reviews) #### Related review snippet Reviewer: Terry T. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: November 9, 2023 > "The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities." ### Integrations tab Xurrent connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/146207/ITRP/#integrations) #### Most popular integrations - Jira: 4.5 rating - Microsoft Azure: 5.0 rating - Microsoft Power BI: 4.6 rating - Google Ads: 4.4 rating - Okta: 4.7 rating - SAP BusinessObjects Business Intelligence: 4.3 rating - OneLogin: 4.6 rating - Lansweeper: 3.5 rating - Microsoft Entra ID: 4.7 rating --- ## Issuetrak Rating: 4.6 out of 5 (205 reviews) Profile: [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $876.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.9 rating - Real-Time Notifications: 5.0 rating - Support Ticket Management: 5.0 rating - Alerts/Escalation: 4.0 rating #### Lowest rated features - Reporting/Analytics: 1.0 rating - Multi-Channel Communication: 2.7 rating - Service Level Agreement (SLA) Management: 2.5 rating - Automated Routing: 3.7 rating #### Feature-related review snippet Reviewer: Lonni C. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: February 8, 2023 > "Easy to use and user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (205 reviews) #### Related review snippet Reviewer: John D. Reviewer details: Environmental Services, 51-200 employees Published: July 13, 2025 > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service." ### Integrations tab Issuetrak connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/16499/Issuetrak/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Microsoft Power BI: 4.6 rating - Okta: 4.7 rating - SendGrid: 4.2 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Vivantio Rating: 4.3 out of 5 (178 reviews) Profile: [Vivantio](https://www.capterra.com/p/216733/Vivantio/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.8 rating - Real-Time Notifications: 5.0 rating - Support Ticket Management: 5.0 rating - Alerts/Escalation: 5.0 rating #### Lowest rated features - Automated Routing: 4.0 rating - Customizable Fields: 4.0 rating - Call Center Management: 5.0 rating - Email Management: 5.0 rating #### Feature-related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Gallery tab Ease of use: 4.2 out of 5 (178 reviews) #### Related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Integrations tab Vivantio connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/216733/Vivantio/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - Microsoft Azure: 4.6 rating - Spiceworks Cloud Help Desk: 4.4 rating - Twilio: 4.4 rating - Salesforce Platform: 4.4 rating --- ## Atera Rating: 4.5 out of 5 (454 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Real-Time Notifications: 4.6 rating - Support Ticket Management: 4.6 rating - Access Controls/Permissions: 4.7 rating #### Lowest rated features - Alerts/Escalation: 4.2 rating - Self Service Portal: 4.0 rating - Automated Routing: 4.0 rating - API: 3.0 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (454 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.8 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Desk is a modern help desk built for IT support centers of all sizes. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 5.0 rating - Support Ticket Management: 4.9 rating - Real-Time Notifications: 4.2 rating - Service Level Agreement (SLA) Management: 4.8 rating #### Lowest rated features - Email Management: 4.1 rating - Alerts/Escalation: 4.0 rating - Automated Routing: 4.0 rating - Self Service Portal: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## TeamViewer ONE Rating: 4.6 out of 5 (11,636 reviews) Profile: [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Quick and simple installation - Seamless remote teamwork Cons: - Expensive and restrictive licensing - High dependency on internet #### Starting price Starting price: $24.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.4 rating - Collaboration Tools: 4.3 rating - Third-Party Integrations: 4.6 rating - Real-Time Chat: 4.3 rating #### Lowest rated features - Ticket Management: 3.3 rating - Alerts/Escalation: 3.0 rating - Prioritization: 3.0 rating - API: 4.0 rating #### Feature-related review snippet Reviewer: Harshul S. Reviewer details: Information Technology and Services, 10,001+ employees Published: April 21, 2026 > "The interface is simple enough that even non‑tech people can follow instructions." ### Gallery tab Ease of use: 4.6 out of 5 (11,636 reviews) #### Related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: March 29, 2026 > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value." ### Integrations tab TeamViewer ONE connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/194565/TeamViewer/#integrations) #### Most popular integrations - Jira: 4.5 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - Zoho Desk: 4.5 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: David N. Reviewer details: Computer Software, 201-500 employees Published: April 27, 2026 > "Integrates and deploys well with most MDMs." --- ## Zoho Desk Rating: 4.5 out of 5 (2,214 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Support Ticket Management: 4.7 rating - Real-Time Notifications: 4.5 rating - Alerts/Escalation: 4.4 rating #### Lowest rated features - Access Controls/Permissions: 4.3 rating - Prioritization: 4.1 rating - Email Management: 4.5 rating - Customizable Branding: 4.4 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,214 reviews) #### Related review snippet Reviewer: Francois B. Reviewer details: Hospitality, 51-200 employees Published: August 27, 2025 > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## BeyondTrust Remote Support Rating: 4.6 out of 5 (2,011 reviews) Profile: [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Secure and efficient remote access - Versatile screen sharing capabilities Cons: - High cost and licensing barriers - Lag and slow response times #### Starting price Starting price: $1995.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Chat: 4.7 rating - Ticket Management: 4.5 rating - Alerts/Escalation: 4.6 rating - Real-Time Notifications: 4.6 rating #### Lowest rated features - Reporting/Analytics: 4.1 rating - Customizable Branding: 4.3 rating - Knowledge Base Management: 4.4 rating - Multi-Channel Communication: 4.4 rating #### Feature-related review snippet Reviewer: Adam G. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 22, 2023 > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" ### Gallery tab Ease of use: 4.5 out of 5 (2,011 reviews) #### Related review snippet Reviewer: David N. Reviewer details: Computer Software, 201-500 employees Published: April 28, 2026 > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background." ### Integrations tab BeyondTrust Remote Support connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/86962/Bomgar/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshservice: 5.0 rating - JIRA Service Management: 4.5 rating - SysAid: 4.5 rating - ServiceNow: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer & Network Security, 1,001-5,000 employees Published: December 21, 2022 > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." --- ## LiveChat Rating: 4.6 out of 5 (1,727 reviews) Profile: [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient real-time communication Cons: - High cost for features - Occasional lag and connectivity issues #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 4.7 rating - Alerts/Escalation: 4.4 rating - Reporting/Analytics: 4.7 rating - Call Center Management: 4.4 rating #### Lowest rated features - Automated Routing: 3.8 rating - Interaction Tracking: 3.6 rating - Email Management: 4.2 rating - Access Controls/Permissions: 4.1 rating #### Feature-related review snippet Reviewer: Max D. Reviewer details: Hospitality, 51-200 employees Published: March 26, 2026 > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." ### Gallery tab Ease of use: 4.6 out of 5 (1,727 reviews) #### Related review snippet Reviewer: Colleen P. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: April 14, 2026 > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact." ### Integrations tab LiveChat connects with 121+ software tools. [See all integrations](https://www.capterra.com/p/62194/LiveChat/#integrations) #### Most popular integrations - Basecamp: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Grasshopper: 4.3 rating - ProjectManager: 4.1 rating - Benchmark Email: 4.3 rating - LeadSquared: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 501-1,000 employees Published: February 19, 2026 > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing" --- ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (177) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)