# 2026 Capterra Shortlist for Help Desk | Capterra > Discover the highest-rated & most popular Help Desk Software of 2026. Make Capterra Shortlist your first stop when searching for software. Source: https://www.capterra.com/help-desk-software/shortlist --- # 2026 Capterra Shortlist for Help Desk - [All Products](https://www.capterra.com/help-desk-software/) - [Capterra Shortlist](https://www.capterra.com/help-desk-software/shortlist/) [How it was made](#methodology) ## / Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/194565/TeamViewer/) ## [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11622)](https://www.capterra.com/p/194565/TeamViewer/reviews/)[View all reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/) [](https://www.capterra.com/p/194565/TeamViewer/) Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time. Overall Score 94/100 Popularity: 48/50 Ratings: 46/50 Review Breakdown Ease of Use 4.6 Customer Service 4.3 Features 4.6 Value for Money 4.4 Paid plans start at $24.90Per Month Free Trial Free Version Category Features 12/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/134347/Intercom/) ## [Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/) Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers Overall Score 91/100 Popularity: 44/50 Ratings: 47/50 Review Breakdown Ease of Use 4.4 Customer Service 4.3 Features 4.4 Value for Money 4.0 Paid plans start at $39.00Per Month Free Trial Free Version Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/254088/ServiceNow/) ## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) [4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/)[View all reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) [](https://www.capterra.com/p/254088/ServiceNow/) CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. Overall Score 91/100 Popularity: 44/50 Ratings: 47/50 Review Breakdown Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.1 Paid plans start at $100.00Per Month Free Trial Free Version Category Features 11/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/124981/Freshdesk/) ## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3410)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Overall Score 90/100 Popularity: 43/50 Ratings: 47/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.3 Value for Money 4.4 Paid plans start at $19.00Per Month Free Trial Free Version Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/144309/Atera/) ## [Atera](https://www.capterra.com/p/144309/Atera/) [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)[View all reviews](https://www.capterra.com/p/144309/Atera/reviews/) Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues. Overall Score 88/100 Popularity: 41/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.5 Features 4.3 Value for Money 4.6 Paid plans start at $129.00Per Month Free Trial Free Version Category Features 17/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/144040/Tidio-Chat/) ## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [](https://www.capterra.com/p/144040/Tidio-Chat/) Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support. Overall Score 88/100 Popularity: 39/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 4.6 Features 4.6 Value for Money 4.5 Paid plans start at Not provided by the vendor Category Features 20/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/151292/Crisp/) ## [Crisp](https://www.capterra.com/p/151292/Crisp/) [4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)[View all reviews](https://www.capterra.com/p/151292/Crisp/reviews/) [](https://www.capterra.com/p/151292/Crisp/) Your all-in-one helpdesk platform to scale customers' relationship Overall Score 87/100 Popularity: 39/50 Ratings: 48/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.4 Value for Money 4.5 Paid plans start at $45.00Per Month Free Trial Free Version Category Features 17/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/185973/HelpDesk/) ## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[View all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Overall Score 86/100 Popularity: 39/50 Ratings: 47/50 Review Breakdown Ease of Use 4.7 Customer Service 4.5 Features 4.4 Value for Money 4.4 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/152884/Missive/) ## [Missive](https://www.capterra.com/p/152884/Missive/) [4.9 (150)](https://www.capterra.com/p/152884/Missive/reviews/)[View all reviews](https://www.capterra.com/p/152884/Missive/reviews/) [](https://www.capterra.com/p/152884/Missive/) Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. Overall Score 86/100 Popularity: 36/50 Ratings: 50/50 Review Breakdown Ease of Use 4.8 Customer Service 4.8 Features 4.7 Value for Money 4.7 Paid plans start at $18.00Per Month Free Trial Free Version Category Features 14/20 REVIEW BREAKDOWN PRICING PROS & CONS Need a Little Help? Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes. [ ](https://www.capterra.com/p/184229/NinjaOne/) ## [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) Reduce ticket resolution times, streamline helpdesk efficiency, and resolve issues faster with NinjaOne Ticketing. Overall Score 86/100 Popularity: 38/50 Ratings: 48/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.5 Value for Money 4.6 Paid plans start at Not provided by the vendor Category Features 15/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/169505/Zoho-Desk/) ## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Overall Score 86/100 Popularity: 38/50 Ratings: 48/50 Review Breakdown Ease of Use 4.4 Customer Service 4.3 Features 4.5 Value for Money 4.5 Paid plans start at $20.00Per Month Free Trial Free Version Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/132901/Front/) ## [Front](https://www.capterra.com/p/132901/Front/) [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/) [](https://www.capterra.com/p/132901/Front/) Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. Overall Score 85/100 Popularity: 37/50 Ratings: 48/50 Review Breakdown Ease of Use 4.5 Customer Service 4.4 Features 4.4 Value for Money 4.1 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Overall Score 85/100 Popularity: 38/50 Ratings: 47/50 Review Breakdown Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.3 Paid plans start at $20.00Per Month Free Trial Free Version Category Features 14/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/102188/LiveAgent/) ## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1754)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. Overall Score 85/100 Popularity: 37/50 Ratings: 48/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at $15.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/113540/Bitrix24/) ## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) [](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise. Overall Score 84/100 Popularity: 39/50 Ratings: 45/50 Review Breakdown Ease of Use 4.0 Customer Service 4.0 Features 4.3 Value for Money 4.2 Paid plans start at €61.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/164283/Zendesk/) ## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams. Overall Score 84/100 Popularity: 38/50 Ratings: 46/50 Review Breakdown Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 Paid plans start at $39.00Per Month Free Trial Free Version Category Features 18/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/135148/Agile-CRM/) ## [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/)[View all reviews](https://www.capterra.com/p/135148/Agile-CRM/reviews/) [](https://www.capterra.com/p/135148/Agile-CRM/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Overall Score 83/100 Popularity: 36/50 Ratings: 47/50 Review Breakdown Ease of Use 4.0 Customer Service 4.0 Features 4.1 Value for Money 4.1 Paid plans start at $8.99 Free Trial Free Version Category Features 16/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/178819/EngageBay-Marketing/) ## [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)[View all reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [](https://www.capterra.com/p/178819/EngageBay-Marketing/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. Overall Score 83/100 Popularity: 35/50 Ratings: 48/50 Review Breakdown Ease of Use 4.5 Customer Service 4.8 Features 4.6 Value for Money 4.7 Paid plans start at $14.99Per Month Free Trial Free Version Category Features 15/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/136189/Salesforce/) ## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (821)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) [](https://www.capterra.com/p/136189/Salesforce/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Overall Score 83/100 Popularity: 34/50 Ratings: 49/50 Review Breakdown Ease of Use 4.1 Customer Service 4.3 Features 4.4 Value for Money 4.2 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/132997/Freshservice/) ## [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (686)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT. Overall Score 81/100 Popularity: 34/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.5 Features 4.3 Value for Money 4.4 Paid plans start at $19.00Per Month Free Trial Free Version Category Features 16/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/155357/Gorgias/) ## [Gorgias](https://www.capterra.com/p/155357/Gorgias/) [4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)[View all reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) [](https://www.capterra.com/p/155357/Gorgias/) The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo Overall Score 81/100 Popularity: 34/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.5 Features 4.5 Value for Money 4.4 Paid plans start at $60.00Per Month Free Trial Free Version Category Features 12/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/107225/SysAid/) ## [SysAid](https://www.capterra.com/p/107225/SysAid/) [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Overall Score 81/100 Popularity: 34/50 Ratings: 47/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.5 Value for Money 4.5 Paid plans start at Not provided by the vendor Category Features 20/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/158128/Kustomer/) ## [Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)[View all reviews](https://www.capterra.com/p/158128/Kustomer/reviews/) [](https://www.capterra.com/p/158128/Kustomer/) Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences. Overall Score 80/100 Popularity: 31/50 Ratings: 49/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.4 Paid plans start at $89.00Per Month Free Trial Free Version Category Features 19/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/143005/Groove/) ## [Groove](https://www.capterra.com/p/143005/Groove/) [4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/)[View all reviews](https://www.capterra.com/p/143005/Groove/reviews/) [](https://www.capterra.com/p/143005/Groove/) Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. Overall Score 78/100 Popularity: 30/50 Ratings: 48/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.2 Value for Money 4.5 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 14/20 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/136909/Help-Scout/) ## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [4.6 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) [](https://www.capterra.com/p/136909/Help-Scout/) Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. Overall Score 77/100 Popularity: 31/50 Ratings: 46/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.3 Value for Money 4.4 Paid plans start at $55.00Per Month Free Trial Free Version Category Features 14/20 REVIEW BREAKDOWN PRICING PROS & CONS [View All Help Desk Software](https://www.capterra.com/help-desk-software/) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:January 5, 2026