# Page 3 | Best Help Desk Software 2026 | Capterra > Page 3 - Find the top Help Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/help-desk-software --- # Best Help Desk Software - Page 3 Last updated on April 1, 2026 Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Written by Marcela Gava Marcela GavaAuthor Senior Content Analyst Experience I’ve been writing for Capterra since February 2021, helping companies identify emerging tech trends that can impact their b... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Author Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by Mehar Luthra Mehar LuthraEditor Experience I’ve been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content des... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. All Products Top Products Talk to an expert - FREE [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) Great for: Small Business HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) 89% of users recommend this product [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Good for: Value for Money Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) [## Kayako](https://www.capterra.com/p/80775/Kayako/) [4.0 (174)](https://www.capterra.com/p/80775/Kayako/reviews/) Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.  [Learn more about Kayako](https://www.capterra.com/p/80775/Kayako/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) [4.5 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) Great for: Customer Service ACMP offers modular and scalable solutions for your specific challenges in the IT department. [Learn more about ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) 87% of users recommend this product [## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) [4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Good for: Ease of Use Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) 88% of users recommend this product [## kintone](https://www.capterra.com/p/143607/kintone/) [4.7 (153)](https://www.capterra.com/p/143607/kintone/reviews/) Good for: Features Kintone is a customizable workplace platform that lets you manage your team’s data, tasks, and communication in one central place. [Learn more about kintone](https://www.capterra.com/p/143607/kintone/) 87% of users recommend this product [## Missive](https://www.capterra.com/p/152884/Missive/) [4.9 (151)](https://www.capterra.com/p/152884/Missive/reviews/) [Capterra Shortlist](https://www.capterra.com/help-desk-software/shortlist/) Great for: Value for Money Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. [Learn more about Missive](https://www.capterra.com/p/152884/Missive/) 94% of users recommend this product [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) [4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Good for: Ticket Management TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation. [Learn more about TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) [## Gist](https://www.capterra.com/p/188710/Gist/) [4.7 (149)](https://www.capterra.com/p/188710/Gist/reviews/) Great for: Small Business Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more. [Learn more about Gist](https://www.capterra.com/p/188710/Gist/) 90% of users recommend this product [## Crisp](https://www.capterra.com/p/151292/Crisp/) [4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) [Capterra Shortlist](https://www.capterra.com/help-desk-software/shortlist/) Good for: Customer Service Your all-in-one helpdesk platform to scale customers' relationship [Learn more about Crisp](https://www.capterra.com/p/151292/Crisp/) [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (146)](https://www.capterra.com/p/142975/Hiver/reviews/) Great for: Ease of Use Hiver is a modern AI customer service platform that unifies all support channels in a simple, intuitive interface.  [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) 84% of users recommend this product [## Lime CRM](https://www.capterra.com/p/129925/Lime/) [4.3 (145)](https://www.capterra.com/p/129925/Lime/reviews/) Good for: Small Business Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday. [Learn more about Lime CRM](https://www.capterra.com/p/129925/Lime/) [## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) [4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) Good for: Small Business Teamwork.com creates business management applications for teams & industries so you can be more efficient, organized & happy. [Learn more about Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) [## UJET](https://www.capterra.com/p/164070/UJET/) [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) Great for: Value for Money UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) 91% of users recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Great for: Features A help desk platform that organizes support by customer, not case, making it easier to resolve issues quickly and personally. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) 91% of users recommend this product [## Avochato](https://www.capterra.com/p/161117/Avochato/) [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Great for: Ease of Use SMS texting and live chat for help centers has never been easier than with Avochato's solutions. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/) 85% of users recommend this product [## Gorgias](https://www.capterra.com/p/155357/Gorgias/) [4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) [Capterra Shortlist](https://www.capterra.com/help-desk-software/shortlist/) Great for: Small Business The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo [Learn more about Gorgias](https://www.capterra.com/p/155357/Gorgias/) 86% of users recommend this product [## Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) [4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Great for: Value for Money New Era of CRM: Built on AI. Ready to act [Learn more about Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) 90% of users recommend this product [## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) [4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs. [Learn more about Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) [## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) [4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) Great for: Value for Money A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes. [Learn more about Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) 81% of users recommend this product [## Supportbench](https://www.capterra.com/p/155934/Supportbench/) [4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Great for: Value for Money Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. [Learn more about Supportbench](https://www.capterra.com/p/155934/Supportbench/) 96% of users recommend this product [## Deskero](https://www.capterra.com/p/131179/Deskero/) [4.7 (112)](https://www.capterra.com/p/131179/Deskero/reviews/) Great for: Value for Money Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. [Learn more about Deskero](https://www.capterra.com/p/131179/Deskero/) 87% of users recommend this product [## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [4.4 (110)](https://www.capterra.com/p/127562/TOPdesk/reviews/) Good for: Value for Money TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [## monday service](https://www.capterra.com/p/10023357/monday-service/) [4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) Popular AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/) 82% of users recommend this product [## Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) [4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Great for: Ticket Management Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. [Learn more about Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) 90% of users recommend this product Page 3 of 16 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (392) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Escalation Automated Routing Collaboration Tools Customer Database Customizable Branding Generative AI Macros/Templated Responses Multi-Channel Communication Prioritization Real-Time Chat Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Third-Party Integrations Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) I'm looking for Help Desk Software that is: [Free](https://www.capterra.com/help-desk-software/s/free/)[For Mac](https://www.capterra.com/help-desk-software/s/mac/)[For Small Businesses](https://www.capterra.com/help-desk-software/s/small-businesses/)