FieldEdge vs Smart Service

Starting Price

Not provided by vendor Not provided by vendor

Best For

FieldEdge provides field service software at a cost-effective price backed by the highest level of support. Find out why we've been the #1 choice for HVAC and plumbing contractors for 35+ years.

Smart Service is the perfect software solution for any field service company, no matter the size. From sales to service, this program teams with QuickBooks to make scheduling and invoicing easy.

Rating


4.3 / 5
(227)
Read All Reviews

4.3 / 5
(245)
Read All Reviews

Ideal number of Users

1 - 499

1 - 99

Ease of Use


4.3 / 5


  • "I love the ease of use, visibility of the dispatch board, decent flexibility, great reports ...and incredible customer service."

  • "I like the mobile app features and ease of use. I like that it seamlessly syncs to Quickbooks."


4.2 / 5


  • "Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it."

  • "This program is great, easy to use, and the customer service is excellent."

Customer Support


4.6 / 5


  • "I would recommend ESC and the customer service they provide, and thank you Scott for being so responsive, professional, and knowledgeable."

  • "Has all the features to help you grow and outstanding customer support."


4.5 / 5


  • "The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service."

  • "So far it seems to work great and has amazing customer support. We are looking forward to learning more about all the features this program has."

Features & Functionality


4.1 / 5


  • "Staff and support is superb and top notch. Easy to talk to and will have an answer for you very quickly."

  • "I would recommend having a clean quickbooks file from the start and the performance is better on iOS than Android."


4.2 / 5


  • "The design is amazing and the integration works seamlessly with Quickbooks."

  • "This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times."

Value for Money


4.2 / 5


  • "Dispatching the closest tech to a job is a great way to save money. Want to change your pricing ease get this program."

  • "Not Worth the Money-Spend Extra for Something BETTER."


4.2 / 5


  • "As we realized, it was not ready for windows 10, They promised to do refund, and they did all they could to not to honor our agreement."

  • "Although they claim to have a 30-day money back guarantee, once you purchase, they only return a small portion of your payment."

Product Features

  • check Billing & Invoicing
  • check Customer Database
  • check Dispatch
  • check Inventory Control
  • check Job Management
  • check Maintenance Scheduling
  • check Mobile Access
  • check Quotes / Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management
  • check Billing & Invoicing
  • check Customer Database
  • check Dispatch
  • check Inventory Control
  • check Job Management
  • check Maintenance Scheduling
  • check Mobile Access
  • check Quotes / Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management

Screenshots

View 5 screenshots 149220 thumb
View 5 screenshots 21798 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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FieldEdge vs Smart Service

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