ServiceTrade Commercial vs mHelpDesk

Starting Price

$59.00/month/user

$169.00/month

Best For

Commercial service contractors in industries who provide recurring services. Fire protection, mechanical, HVACR, pressure washing, air duct, kitchen exhaust cleaning, food equipment, door and medical.

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Rating


4.6 / 5
(246)
Read All Reviews

4.3 / 5
(785)
Read All Reviews

Ideal number of Users

2 - 999

2 - 1000+

Ease of Use


4.5 / 5


  • "Very user friendly for what I am using it for. Love the customer service I receive when I do have an issue or a question."

  • "It's a very stream lined, user friendly system. The best part for me is the customer service."


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."

Customer Support


4.8 / 5


  • "The tech support with this company is amazing. They are quick to respond, they have a great teaching staff and they are located in the USA."

  • "The software is easy to use and works great. The customer service is great and they are always willing to help if you have questions or concerns."


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."

Features & Functionality


4.4 / 5


  • "Customer service is amazing - they quickly respond to any and every questions we have."

  • "The free trial allowed me to test it with our techs and see how they responded. It also integrated with Quickbooks Online which was nice."


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."

Value for Money


4.6 / 5


  • "A database of a companies real time pricing, customer discounts, and any item a tech could need at the techs fingertips would be awesome."

  • "The product and the employees exceed my expectations. Because of the product we are better and our customers are happier and my costs are less."


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."

Product Features

  • check Billing & Invoicing
  • check Customer Database
  • check Dispatch
  • check Inventory Control
  • check Job Management
  • check Maintenance Scheduling
  • check Mobile Access
  • check Quotes / Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management
  • check Billing & Invoicing
  • check Customer Database
  • check Dispatch
  • check Inventory Control
  • check Job Management
  • check Maintenance Scheduling
  • check Mobile Access
  • check Quotes / Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management

Screenshots

View 5 screenshots 21422 thumb
View 5 screenshots 100329 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceTrade Commercial vs mHelpDesk

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