Confluence vs Vanilla

Starting Price

$10.00/month/user

$689.00/month

Best For

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Organizations in technology, gaming, non-profits, associations, consumer brands, that need a self-service support, collaboration and/or ideation option for their customers, partners and employees.

Rating


4.4 / 5
(1447)
Read All Reviews

4.4 / 5
(53)
Read All Reviews

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.1 / 5


  • "I love the layout, ease of use, and honestly just the overall product. I love that multiple users can input information."

  • "Its an amazing application , Enterprise of its own user friendly and amazing user experience."


4.3 / 5


  • "Easy to use software and a very responsive Success Manager."

  • "Vanilla software is incredibly easy to use but with lots of customisation available."

Customer Support


4.3 / 5


  • "It is easy to use and good at providing best services. I also mention that its customer support is efficient and responsive."

  • "It's rather simple to set up and install. The support staff are rather friendly to work with when needed."


4.8 / 5


  • "It has made it easy for us to create beautiful, effective forums with awesome community management features to boot."

  • "The customer support I receive is excellent. Team does an amazing job of answering or finding the answers to my questions."

Features & Functionality


4.3 / 5


  • "The user interface is among the best, excellent in fact - its smooth, quick and the auto save feature works seamlessly."

  • "Great software, easy interface, great for website use, really gave me helpful information to help author platforms."


4.2 / 5


  • "We are still building our community numbers, but once rolling, it will be a great connection point between us and our customers."

  • "They also find the usability of the new forum easier and clearer to use which is perfect for us as we get many new users on our forum."

Value for Money


4.2 / 5


  • "The plugin is handy and are what makes it really rich although the cost of the plugins can start to add up if they are used they are good value."

  • "Absolutely amazing value for money and extremely versatile."


4.5 / 5


Product Features

  • close Activity/News Feed
  • check Collaboration
  • check Idea Ranking
  • check Ideation
  • check Mind Map
  • check Status Tracking
  • check Workflow Management
  • close Activity/News Feed
  • check Collaboration
  • check Idea Ranking
  • close Ideation
  • check Mind Map
  • check Status Tracking
  • close Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Confluence vs Vanilla

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