Vanilla vs germ.io

Starting Price

$689.00/month

Not provided by vendor

Best For

Organizations in technology, gaming, non-profits, associations, consumer brands, that need a self-service support, collaboration and/or ideation option for their customers, partners and employees.

Not provided by vendor

Rating


4.4 / 5
(53)
Read All Reviews
(0)

Ideal number of Users

50 - 1000+

1000+

Ease of Use


4.3 / 5


  • "Easy to use software and a very responsive Success Manager."

  • "Vanilla software is incredibly easy to use but with lots of customisation available."



Customer Support


4.8 / 5


  • "It has made it easy for us to create beautiful, effective forums with awesome community management features to boot."

  • "The customer support I receive is excellent. Team does an amazing job of answering or finding the answers to my questions."



Features & Functionality


4.2 / 5


  • "We are still building our community numbers, but once rolling, it will be a great connection point between us and our customers."

  • "They also find the usability of the new forum easier and clearer to use which is perfect for us as we get many new users on our forum."



Value for Money


4.5 / 5




Product Features

  • close Activity/News Feed
  • check Collaboration
  • check Idea Ranking
  • close Ideation
  • check Mind Map
  • check Status Tracking
  • close Workflow Management
  • check Activity/News Feed
  • check Collaboration
  • close Idea Ranking
  • check Ideation
  • close Mind Map
  • check Status Tracking
  • close Workflow Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Vanilla vs germ.io

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