Vanilla vs Ideation360

Starting Price

$689.00/month

$299.00/month

Best For

Organizations in technology, gaming, non-profits, associations, consumer brands, that need a self-service support, collaboration and/or ideation option for their customers, partners and employees.

We serve international unicorns, fast-growing SMEs and large corporations.

Rating


4.4 / 5
(53)
Read All Reviews

5 / 5
(6)
Read All Reviews

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Easy to use software and a very responsive Success Manager."

  • "Vanilla software is incredibly easy to use but with lots of customisation available."


5 / 5


Customer Support


4.8 / 5


  • "It has made it easy for us to create beautiful, effective forums with awesome community management features to boot."

  • "The customer support I receive is excellent. Team does an amazing job of answering or finding the answers to my questions."


5 / 5


Features & Functionality


4.2 / 5


  • "We are still building our community numbers, but once rolling, it will be a great connection point between us and our customers."

  • "They also find the usability of the new forum easier and clearer to use which is perfect for us as we get many new users on our forum."


5 / 5


Value for Money


4.5 / 5



5 / 5


Product Features

  • close Activity/News Feed
  • check Collaboration
  • check Idea Ranking
  • close Ideation
  • check Mind Map
  • check Status Tracking
  • close Workflow Management
  • check Activity/News Feed
  • check Collaboration
  • check Idea Ranking
  • check Ideation
  • check Mind Map
  • check Status Tracking
  • check Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Vanilla vs Ideation360

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