--- title: "Best Incident Management Software 2026 | Capterra" description: "Find the top Incident Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/incident-management-software/" page_type: "category" language: "en" --- # Best Incident Management Software Last updated on August 4, 2026 How to find the right Incident Management Software? Learn more from our team about Incident Management Software pricing features and benefits in our Incident Management Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is incident management software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 4, 2026 [Incident management software](https://www.capterra.com/incident-management-software/) allows IT departments to record, report, and prioritize various IT-related incidents, from security breaches to system malfunctions. Along with customizable incident reports so employees can report problems, incident management software also supports real-time monitoring so IT personnel can proactively stay on top of issues. * * * For more information consult our [Incident Management Buyers Guide](#buyers-guide-content) ## Novara Flex Rating: 4.8 out of 5 (130 reviews) Profile: [Novara Flex](https://www.capterra.com/p/152559/NovaraFlex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Mobile EHS & safety software for manufacturing, construction, oil & gas, utilities & mining. Incidents, inspections & OSHA compliance. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Not available - Audit Trail: Not available - Corrective and Preventive Actions (CAPA): Available - On Call Scheduling: Not available - Workflow Management: Available - Disaster Recovery: Not available - Task Management: Available - Status Tracking: Available - Investigation Management: Not available - Communications Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (130 reviews) #### Related review snippet Reviewer: Calvin W. Reviewer details: Machinery, 201-500 employees Published: July 9, 2025 > "The ability to jump over the theatrics of multiple tedious discussions, pre-demo, to allow us to truly see KPA's benefits from the start, easily put KPA's product as the front runner as we worked through multiple EHS Software providers. " ### Integrations tab Novara Flex connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/152559/NovaraFlex/#integrations) #### Most popular integrations - Procore: 4.5 rating - Rivet: 4.1 rating - Spectrum ERP: 4.0 rating #### Integrations-related review snippet Reviewer: Timothy S. Reviewer details: Oil & Energy, 11-50 employees Published: January 19, 2023 > "It is also easy to manage and integrate, saving lots of time and offering a better view into our overall training and compliance." --- ## HSI Donesafe Rating: 4.8 out of 5 (96 reviews) Profile: [HSI Donesafe](https://www.capterra.com/p/141558/DoneSafe/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, & keep your workforce safe. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Compliance Management: 4.9 rating - Customizable Reports: 3.9 rating - Audit Management: 4.5 rating - API: 5.0 rating #### Lowest rated features - OSHA Compliance: 3.0 rating - Document Management: 4.3 rating - Incident Reporting: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Chelsealee C. Reviewer details: Machinery, 201-500 employees Published: June 2, 2026 > "Reporting and data visualisation within the system could be stronger, and better integration with tools like Power BI would improve how insights are used." ### Gallery tab Ease of use: 4.6 out of 5 (96 reviews) #### Related review snippet Reviewer: Wayne H. Reviewer details: Transportation/Trucking/Railroad, 201-500 employees Published: May 27, 2026 > "The biggest strength is having a true one‑stop shop for all our safety and operational reporting, giving us an immediate, overarching view of performance across the business." ### Integrations tab HSI Donesafe connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/141558/DoneSafe/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Trello: 4.5 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Asana: 4.5 rating #### Integrations-related review snippet Reviewer: Kylie E. Reviewer details: Mining & Metals, 1,001-5,000 employees Published: September 24, 2024 > "I have previously used the program three years ago and there has been some innovative additions for IM on the current system that make it much more efficient." --- ## Xurrent IMR Profile: [Xurrent IMR](https://www.capterra.com/p/10034973/Xurrent-IMR/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A modern AI-based incident management solution that helps businesses unify alerting, on-call scheduling, root cause analysis, and more. #### Pros and cons based on reviews Not available #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Available - Audit Trail: Not available - Corrective and Preventive Actions (CAPA): Not available - On Call Scheduling: Available - Workflow Management: Available - Disaster Recovery: Available - Task Management: Available - Status Tracking: Available - Investigation Management: Not available - Communications Management: Available ### Gallery tab ### Integrations tab Xurrent IMR connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/10034973/Xurrent-IMR/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Microsoft Teams: 4.5 rating - GitHub: 4.8 rating - GitLab: 4.6 rating - Datadog: 4.6 rating - ServiceNow: 4.5 rating - New Relic: 4.5 rating - Xurrent: 4.7 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Preparis Rating: 4.3 out of 5 (3 reviews) Profile: [Preparis](https://www.capterra.com/p/185220/Preparis/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.7 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customizable Templates: 5.0 rating - Multi-Channel Communication: 5.0 rating ### Gallery tab Ease of use: 4.0 out of 5 (3 reviews) --- ## Resolver Rating: 4.4 out of 5 (80 reviews) Profile: [Resolver](https://www.capterra.com/p/147599/Resolver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Resolver’s incident management software removes oversight gaps, creating efficiency & insights to help security teams work proactively. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10000.00 Pricing details: Per Year Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Incident Reporting: 4.7 rating - Risk Assessment: 4.4 rating - Investigation Management: 4.7 rating - Alerts/Notifications: 4.1 rating #### Lowest rated features - Corrective and Preventive Actions (CAPA): 3.3 rating - Real-Time Monitoring: 3.0 rating - Audit Management: 4.2 rating - Data Visualization: 3.0 rating #### Feature-related review snippet Reviewer: Ziad Y. Reviewer details: Utilities, 1,001-5,000 employees Published: November 18, 2024 > "I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals." ### Gallery tab Ease of use: 4.4 out of 5 (80 reviews) #### Related review snippet Reviewer: KRISANPAL S. Reviewer details: Business Supplies and Equipment, Self-employed Published: October 14, 2025 > "Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you." ### Integrations tab Resolver connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/147599/Resolver/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Azure: 4.6 rating - Workday HCM: 4.5 rating - Okta: 4.7 rating - ServiceNow: 3.0 rating - Workato: 4.6 rating - Proteus: 4.3 rating --- ## Ecesis Rating: 4.5 out of 5 (2 reviews) Profile: [Ecesis](https://www.capterra.com/p/154616/Ecesis/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? An easy to use solutions for the reporting, investigation and tracking of incidents, near-misses and unsafe conditions. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $125.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Not available - Audit Trail: Available - Corrective and Preventive Actions (CAPA): Available - On Call Scheduling: Not available - Workflow Management: Available - Disaster Recovery: Not available - Task Management: Available - Status Tracking: Not available - Investigation Management: Available - Communications Management: Not available ### Gallery tab Ease of use: 4.5 out of 5 (2 reviews) --- ## FileHandler Enterprise Rating: 4.7 out of 5 (14 reviews) Profile: [FileHandler Enterprise](https://www.capterra.com/p/59633/FileHandler/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? FileHandler Enterprise automates claims workflows and customizes processes to help your team manage claims more efficiently. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Available - Audit Trail: Available - Corrective and Preventive Actions (CAPA): Not available - On Call Scheduling: Available - Workflow Management: Available - Disaster Recovery: Available - Task Management: Available - Status Tracking: Available - Investigation Management: Available - Communications Management: Available ### Gallery tab Ease of use: 4.7 out of 5 (14 reviews) --- ## 4HSE Rating: 4.8 out of 5 (19 reviews) Profile: [4HSE ](https://www.capterra.com/p/178687/4HSE/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 4HSE integrates all HSE processes to strengthen compliance, governance, and accountability, delivering full operational control. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $150.00 Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Not available - Audit Trail: Not available - Corrective and Preventive Actions (CAPA): Available - On Call Scheduling: Not available - Workflow Management: Available - Disaster Recovery: Not available - Task Management: Available - Status Tracking: Available - Investigation Management: Not available - Communications Management: Not available ### Gallery tab Ease of use: 4.4 out of 5 (19 reviews) ### Integrations tab 4HSE connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/178687/4HSE/#integrations) #### Most popular integrations - Google Sheets: 4.7 rating - Zapier: 4.7 rating - Workday HCM: 4.5 rating --- ## Polonious Profile: [Polonious](https://www.capterra.com/p/10004928/Polonious/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Powerful process management software for all investigations. Take the headache out of compliance and improve productivity. #### Pros and cons based on reviews Not available #### Starting price Starting price: A$600.00 Pricing details: Per User, Per Year Free trial: No Free demo: Yes ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Not available - Ticket Management: Not available - Audit Trail: Available - Corrective and Preventive Actions (CAPA): Available - On Call Scheduling: Not available - Workflow Management: Available - Disaster Recovery: Not available - Task Management: Available - Status Tracking: Available - Investigation Management: Available - Communications Management: Not available ### Gallery tab ### Integrations tab Polonious connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/10004928/Polonious/#integrations) #### Most popular integrations - Xero: 4.4 rating - QuickBooks Online Advanced: 4.4 rating - Quicken: 3.9 rating - MYOB Business: 3.9 rating - Guidewire: 3.1 rating - IBM Planning Analytics: 4.2 rating - FRISS: 4.4 rating --- ## AlertOps Rating: 4.7 out of 5 (21 reviews) Profile: [AlertOps](https://www.capterra.com/p/160468/AlertOps/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes giving you unparalleled flexibility. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - On Call Scheduling: 5.0 rating - Alerts/Notifications: 5.0 rating - Audit Management: 5.0 rating - Communications Management: 5.0 rating #### Lowest rated features - Mobile Alerts: 5.0 rating - Real-Time Notifications: 5.0 rating ### Gallery tab Ease of use: 4.1 out of 5 (21 reviews) #### Related review snippet Reviewer: Katrina P. Reviewer details: Information Technology and Services, 501-1,000 employees Published: November 26, 2025 > "My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support." ### Integrations tab AlertOps connects with 76+ software tools. [See all integrations](https://www.capterra.com/p/160468/AlertOps/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft Teams: 4.5 rating - Freshservice: 4.6 rating - Datadog: 4.6 rating - ConnectWise PSA: 5.0 rating - Cherwell Service Management: 4.3 rating #### Integrations-related review snippet Reviewer: Henry O. Reviewer details: Information Technology and Services, 11-50 employees Published: December 8, 2023 > "The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. " --- ## SafetyAmp Rating: 4.7 out of 5 (48 reviews) Profile: [SafetyAmp](https://www.capterra.com/p/181004/SafetyAmp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $4800.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Risk Assessment: 4.5 rating - Corrective and Preventive Actions (CAPA): 5.0 rating - Customizable Templates: 4.7 rating - Document Management: 4.7 rating #### Lowest rated features - Compliance Management: 3.8 rating - Customizable Reports: 4.0 rating - Data Visualization: 4.0 rating - Status Tracking: 4.0 rating #### Feature-related review snippet Reviewer: Miles T. Reviewer details: Oil & Energy, 51-200 employees Published: May 21, 2025 > "I liked the simple interface and dashboard set up." ### Gallery tab Ease of use: 4.7 out of 5 (48 reviews) #### Related review snippet Reviewer: Jen S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: April 10, 2026 > "SafetyAmp enables our company to collect data, investigate safety concerns, advance safety programs, and communicate to the team all in one site." ### Integrations tab SafetyAmp connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/181004/SafetyAmp/#integrations) #### Most popular integrations - Workday HCM: 4.5 rating - Paycom: 4.4 rating - Okta: 4.7 rating - Microsoft Entra ID: 4.7 rating - Workday Workforce Management: 4.5 rating - ADP DataCloud: 5.0 rating - UrjaNet --- ## DisasterLAN Rating: 4.7 out of 5 (10 reviews) Profile: [DisasterLAN](https://www.capterra.com/p/182445/DisasterLAN/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DLAN provides real-time situational awareness tools for emergency management. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Not available - Audit Trail: Available - Corrective and Preventive Actions (CAPA): Not available - On Call Scheduling: Not available - Workflow Management: Available - Disaster Recovery: Available - Task Management: Available - Status Tracking: Available - Investigation Management: Not available - Communications Management: Available ### Gallery tab Ease of use: 4.3 out of 5 (10 reviews) ### Integrations tab DisasterLAN connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/182445/DisasterLAN/#integrations) #### Most popular integrations - Microsoft Outlook: 4.5 rating - Twitter/X: 4.5 rating - ArcGIS: 4.6 rating --- ## FaceUp Whistleblowing System Rating: 4.8 out of 5 (45 reviews) Profile: [FaceUp Whistleblowing System](https://www.capterra.com/p/234773/FaceUp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FaceUp enables secure, anonymous incident reporting and fast resolution, ensuring a transparent and efficient process. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Incident Reporting: 5.0 rating - Reminders: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 51-200 employees Published: November 6, 2024 > "It was very easy to set up and interface with internally, especially to make it aligned to our own HR/Whistleblowing policies." ### Gallery tab Ease of use: 4.9 out of 5 (45 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 51-200 employees Published: November 6, 2024 > "It was very easy to set up and interface with internally, especially to make it aligned to our own HR/Whistleblowing policies." ### Integrations tab FaceUp Whistleblowing System connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/234773/FaceUp/#integrations) #### Most popular integrations - Slack: 4.7 rating - WhatsApp: 4.7 rating - Jira: 4.4 rating - Asana: 4.5 rating - Microsoft Teams: 4.5 rating - ClickUp: 4.6 rating - Zapier: 4.7 rating - Microsoft Power BI: 4.6 rating - UKG Pro: 4.3 rating --- ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (234 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Incident Reporting: 4.8 rating - Alerts/Notifications: 4.7 rating - Workflow Management: 4.4 rating #### Lowest rated features - Real-Time Reporting: 4.0 rating - Third-Party Integrations: 4.0 rating - Real-Time Notifications: 4.5 rating - Customizable Templates: 4.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (234 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.9 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Site24x7: 4.7 rating - Zoho Analytics: 4.4 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- ## Incident Tracker Rating: 4.6 out of 5 (25 reviews) Profile: [Incident Tracker](https://www.capterra.com/p/119211/Incident-Tracker/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based incident management software which helps all types of industries report, track and trend incidents with analytics. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $2100.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Incident Reporting: 4.6 rating - Alerts/Notifications: 4.2 rating - Investigation Management: 4.3 rating - Audit Trail: 4.1 rating #### Lowest rated features - Issue Management: 4.0 rating - Corrective and Preventive Actions (CAPA): 4.3 rating - Disaster Recovery: 4.2 rating - Event Logs: 3.0 rating #### Feature-related review snippet Reviewer: Sam H. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: October 28, 2021 > "I am enjoying the last platform upgrade - looks sleeker and appears faster." ### Gallery tab Ease of use: 4.6 out of 5 (25 reviews) #### Related review snippet Reviewer: Sam H. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: October 28, 2021 > "I am enjoying the last platform upgrade - looks sleeker and appears faster." ### Integrations tab Incident Tracker connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/119211/Incident-Tracker/#integrations) #### Most popular integrations - Microsoft Entra ID: 4.7 rating --- ## VelocityEHS Rating: 4.4 out of 5 (85 reviews) Profile: [VelocityEHS](https://www.capterra.com/p/88891/EHS-Management-Software/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? VelocityEHS makes it easy to manage & control workplace incidents with the emphasis on prevention, by analyzing risks and causes. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Corrective and Preventive Actions (CAPA): 5.0 rating - Real-Time Monitoring: 4.0 rating - Compliance Management: 3.0 rating #### Feature-related review snippet Reviewer: Marc E. Reviewer details: Pharmaceuticals, 501-1,000 employees Published: November 11, 2025 > "I liked most about Velocity EHS is the user friendly interface. How the instructor made the material fun to learn and relevant to safety in the workplace." ### Gallery tab Ease of use: 4.4 out of 5 (85 reviews) #### Related review snippet Reviewer: David R. Reviewer details: Food Production, 201-500 employees Published: November 10, 2025 > "The use of a QR code and posting throughout the plant has made I possible to make all areas can have the most updated information." --- ## SafetyCulture Rating: 4.6 out of 5 (355 reviews) Profile: [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive safety oversight platform - Enhanced operational productivity Cons: - Recurring technical glitches #### Starting price Starting price: A$29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Compliance Management: 4.9 rating - Audit Trail: 5.0 rating - Workflow Management: 4.3 rating - Alerts/Notifications: 4.5 rating #### Lowest rated features - Task Management: 4.2 rating - Document Management: 4.5 rating - Reminders: 4.5 rating - Corrective and Preventive Actions (CAPA): 4.7 rating #### Feature-related review snippet Reviewer: Mary C. Reviewer details: Facilities Services, 1,001-5,000 employees Published: April 27, 2026 > "It has all the things we need in an app that combines Inspection results documentation and visualisation, Onboarding and Training, Contractor Management and Asset Management." ### Gallery tab Ease of use: 4.6 out of 5 (355 reviews) #### Related review snippet Reviewer: Ron H. Reviewer details: Construction, 51-200 employees Published: April 22, 2026 > "The system is user-friendly and allows teams to digitize inspections, audits, and checklists, which significantly improves efficiency compared to traditional paper-based processes." ### Integrations tab SafetyCulture connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/141080/iAuditor/#integrations) #### Most popular integrations - Google Drive: 5.0 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Sheets: 4.7 rating - Microsoft SharePoint: 4.3 rating - Zapier: 4.3 rating - Procore: 4.5 rating - Tableau: 4.6 rating - Microsoft Power BI: 4.7 rating --- ## GoAudits Rating: 4.8 out of 5 (145 reviews) Profile: [GoAudits](https://www.capterra.com/p/191777/GoAudits/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Corrective and Preventive Actions (CAPA): 4.5 rating - Compliance Management: 4.7 rating - Document Management: 4.7 rating - Task Management: 5.0 rating #### Lowest rated features - Incident Reporting: 4.0 rating - Risk Assessment: 4.5 rating - Audit Management: 5.0 rating #### Feature-related review snippet Reviewer: Rizan A. Reviewer details: Hospitality, 201-500 employees Published: October 4, 2024 > "GoAudits has a clean and intuitive interface, making it easy for users of all technical abilities to navigate and use efficiently." ### Gallery tab Ease of use: 4.7 out of 5 (145 reviews) #### Related review snippet Reviewer: Patryk K. Reviewer details: Retail, 51-200 employees Published: August 8, 2024 > "The integration capabilities with other systems and the detailed reporting tools provide valuable insights and streamline workflow, enhancing overall productivity." --- ## Kokomo24/7 Profile: [Kokomo24/7](https://www.capterra.com/p/206333/Kokomo24-7-ARS-Tipline/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace #### Pros and cons based on reviews Not available #### Starting price Starting price: $5.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Available - Audit Trail: Available - Corrective and Preventive Actions (CAPA): Available - On Call Scheduling: Not available - Workflow Management: Available - Disaster Recovery: Not available - Task Management: Available - Status Tracking: Available - Investigation Management: Available - Communications Management: Available ### Gallery tab --- ## Cority Rating: 4.4 out of 5 (112 reviews) Profile: [Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Easily record & report events from any device. Leverage advanced tools to for investigations, find root causes, assign & track actions. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Workflow Management: 4.5 rating - Audit Trail: 4.5 rating - Incident Reporting: 4.7 rating - Real-Time Monitoring: 5.0 rating #### Lowest rated features - Risk Analysis: 3.0 rating - Risk Assessment: 3.0 rating - Customizable Templates: 4.0 rating - Corrective and Preventive Actions (CAPA): 4.5 rating #### Feature-related review snippet Reviewer: Jeroen B. Reviewer details: Information Technology and Services, 10,001+ employees Published: December 13, 2024 > "Easy interface with a lot of flexibility" ### Gallery tab Ease of use: 4.1 out of 5 (112 reviews) #### Related review snippet Reviewer: Alicia H. Reviewer details: Chemicals, 1,001-5,000 employees Published: November 13, 2024 > "Capabilities and HSE Suites all in one software system, allowing for quick communications and reporting." ### Integrations tab Cority connects with 63+ software tools. [See all integrations](https://www.capterra.com/p/102848/EHS-Management-Software/#integrations) #### Most popular integrations - Microsoft SharePoint: 4.4 rating - Tableau: 4.6 rating - SAP S/4HANA Cloud: 4.0 rating - SAP Access Control: 4.5 rating - SAP Marketing Cloud: 4.2 rating - SAP Commissions: 4.6 rating - SAP Customer Data Cloud: 4.2 rating - SAP Transportation Management: 4.5 rating - SAP Enable Now: 5.0 rating --- ## Fidelis Elevate Rating: 5.0 out of 5 (1 reviews) Profile: [Fidelis Elevate](https://www.capterra.com/p/168954/Fidelis-Elevate/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Comprehensive incident management to detect, assess, and respond to security incidents to minimize their impact. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: Yes ### Features tab #### Most popular features - Alerts/Notifications: Available - Incident Reporting: Available - Ticket Management: Not available - Audit Trail: Not available - Corrective and Preventive Actions (CAPA): Not available - On Call Scheduling: Not available - Workflow Management: Not available - Disaster Recovery: Not available - Task Management: Not available - Status Tracking: Not available - Investigation Management: Not available - Communications Management: Not available ### Gallery tab Ease of use: 4.0 out of 5 (1 reviews) --- ## Site24x7 Rating: 4.7 out of 5 (363 reviews) Profile: [Site24x7](https://www.capterra.com/p/168192/Site24x7/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive infrastructure monitoring - Flexible and quick configuration Cons: - Alert noise and configuration challenges #### Starting price Starting price: $10.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Monitoring: 5.0 rating - Real-Time Notifications: 4.8 rating - Alerts/Notifications: 4.3 rating - Email Alerts: 4.8 rating #### Lowest rated features - Status Tracking: 4.2 rating - Audit Trail: 4.0 rating - Issue Management: 3.0 rating - Maintenance Scheduling: 4.0 rating #### Feature-related review snippet Reviewer: Abdelrahman E. Reviewer details: Computer Software, 501-1,000 employees Published: July 21, 2025 > "That kind of visibility makes day-to-day management a lot smoother." ### Gallery tab Ease of use: 4.5 out of 5 (363 reviews) #### Related review snippet Reviewer: Akshay J. Reviewer details: Information Technology and Services, 11-50 employees Published: March 26, 2026 > "Site24x7 for its comprehensive, all-in-one monitoring capabilities, which offer deep visibility into servers, networks, applications, and cloud environments from a single, intuitive dashboard." ### Integrations tab Site24x7 connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/168192/Site24x7/#integrations) #### Most popular integrations - Slack: 4.8 rating - Microsoft Teams: 4.6 rating - Zapier: 4.7 rating - Zoho Analytics: 4.8 rating - ServiceNow: 4.5 rating - ManageEngine ServiceDesk Plus: 4.5 rating #### Integrations-related review snippet Reviewer: Colin R. Reviewer details: Information Technology and Services, 51-200 employees Published: January 18, 2023 > "Easy to use and pretty cost effective, also like the fact that it integrates with Terraform." --- ## Intellect QMS AI Rating: 4.6 out of 5 (84 reviews) Profile: [Intellect QMS AI](https://www.capterra.com/p/108528/Intellect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intellect’s QMS AI streamlines compliance, automates quality processes, and reduces costs for manufacturing & life sciences. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Compliance Management: 5.0 rating - Document Management: 5.0 rating #### Feature-related review snippet Reviewer: Christina C. Reviewer details: Medical Devices, 11-50 employees Published: April 30, 2026 > "The platform provides a strong balance between flexibility, automation, and usability, which has made it effective for managing quality processes in a regulated environment." ### Gallery tab Ease of use: 4.5 out of 5 (84 reviews) #### Related review snippet Reviewer: Christina C. Reviewer details: Medical Devices, 11-50 employees Published: April 30, 2026 > "The combination of workflow automation, accessible data, and AI-supported efficiencies allows quality professionals to spend less time on repetitive administrative tasks and more time focusing on investigations, risk management, and proactive quality improvements." ### Integrations tab Intellect QMS AI connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/108528/Intellect/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Docusign: 4.7 rating - Dynamics 365: 4.4 rating - Microsoft SharePoint: 4.4 rating #### Integrations-related review snippet Reviewer: Melody P. Reviewer details: Biotechnology, 51-200 employees Published: April 27, 2022 > "Configuration of the LMS was completely custom and purchasing the validation package was also well within budget expectations." --- ## Intelex Incident Management Software Rating: 4.2 out of 5 (6 reviews) Profile: [Intelex Incident Management Software](https://www.capterra.com/p/129771/Safety-Incident-Reporting-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Trusted since 1992 with over 1.6 million users worldwide. Record, track and report your safety incidents, accidents and injuries. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12.50 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Investigation Management: 4.5 rating - Task Management: 4.5 rating - Corrective and Preventive Actions (CAPA): 4.0 rating - Audit Trail: 3.5 rating #### Lowest rated features - Incident Reporting: 3.5 rating - Alerts/Notifications: 5.0 rating ### Gallery tab Ease of use: 4.0 out of 5 (6 reviews) ### Integrations tab Intelex Incident Management Software connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/129771/Safety-Incident-Reporting-Software/#integrations) #### Most popular integrations - SAP Business One: 4.3 rating - Intelex EHS Software: 4.2 rating --- ## Freshservice Rating: 4.6 out of 5 (783 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Self Service Portal: 4.6 rating - Service Level Agreement (SLA) Management: 4.8 rating - Incident Reporting: 4.1 rating #### Lowest rated features - Audit Trail: 3.3 rating - Alerts/Notifications: 4.0 rating - Disaster Recovery: 3.0 rating - Real-Time Monitoring: 4.2 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (783 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (379) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Alerts/Notifications](https://www.capterra.com/incident-management-software/features/alerts-notifications/) Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Disaster Recovery Generative AI [Incident Reporting](https://www.capterra.com/incident-management-software/features/incident-reporting/) Investigation Management IT Incident Management On Call Scheduling OSHA Compliance Safety Incident Management Status Tracking Task Management Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Endpoint Protection Software](https://www.capterra.com/endpoint-protection-software/)[SIEM Software](https://www.capterra.com/siem-software/)[Security Awareness Training Software](https://www.capterra.com/security-awareness-training-software/)[Threat Intelligence Software](https://www.capterra.com/threat-intelligence-software/)[Digital Forensics Software](https://www.capterra.com/digital-forensics-software/)[AntiVirus Software](https://www.capterra.com/anti-virus-software/)[SOAR Software](https://www.capterra.com/soar-software/)[XDR (Extended Detection & Response) Software](https://www.capterra.com/xdr-software/)[Cybersecurity Software](https://www.capterra.com/cybersecurity-software/) I'm looking for Incident Management Software that is: [Free](https://www.capterra.com/incident-management-software/s/free/) Table of Contents - [The benefits of incident management software](#the-benefits-of-incident-management-software) - [Typical features of incident management software](#typical-features-of-incident-management-software) - [The cost of incident management software](#the-cost-of-incident-management-software) - [Considerations when purchasing incident management software](#considerations-when-purchasing-incident-management-software) - [Relevant incident management software trends](#relevant-incident-management-software-trends) ## The benefits of incident management software - **Formalized processes**: Incident management software provides framework to create a formalized process for addressing IT issues that can be scaled as needed. - **Reduced downtime**: The ability to identify, prioritize, and assign issues to IT personnel as soon as issues arise ensures system downtime is kept to a minimum. - **Data to inform long-term decisions**: Having dashboards and reports that track common issues over time can give IT teams the data they need to decide which improvement projects to prioritize. * * * ## Typical features of incident management software - **Incident reporting**: Create customizable incident reports that users can fill out and submit when IT incidents arise. - **Real-time monitoring**: Use dashboards to monitor the status of critical IT systems in real time. - **Workflow automation**: Set rules to automatically prioritize certain incidents and get them assigned to the right personnel. - **Ticket management**: Track the assignee, status, and other important pieces of information with various active IT incidents. - **Audit trail**: Maintain a chronological record of information and updates associated with IT incidents over time. - **Alerts and notifications**: Get automatically notified when the status of a system changes or a priority IT incident report is created. * * * ## The cost of incident management software Most products in the incident management software market are priced on a per user, per month basis. Pricing can be divided into three pricing tiers based on starting prices:  **Price ranges\*:** - $5 - $8 - $8 - $17 - $17+ _\*The pricing included is for the entry-level/lowest priced offering found on vendor websites on April 7, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._  The above list summarizes pricing for the base plans of most products. * * * ## Considerations when purchasing incident management software - **Integrations are critical**. In order to monitor the various systems in place at your business, your incident management software must be able to integrate with them. Take stock of the tools and platforms you have in place (or plan to adopt), then discuss the list with any incident management software vendors you’re considering. - **Consider the end user**. Depending on your business and the systems involved, employees, customers, and/or clients may be affected by IT incidents. Whoever the end user of the system is, keep their needs in mind (e.g., internal stakeholders can be made privy to more incident details than external ones). - **The makeup of your ITSM team matters too**. Depending on their size and scope, IT service management (ITSM) teams can include a handful of stakeholders that aren’t as adept at using tech tools. For this reason, ease of use should be a major priority with the incident management software on your shortlist. * * * ## Relevant incident management software trends - **The ongoing fight against malware**. Targeted attacks on business systems using malware are [on the rise](https://www.sophos.com/en-us/medialibrary/pdfs/technical-papers/sophoslabs-2019-threat-report.pdf). Incident management systems can contain the damage by alerting companies to attacks immediately, and routing the issue to the proper IT personnel. - **The streaming video effect**. As more employees rely on video meetings to collaborate and more company-sponsored events like webinars take place online, the strain streaming video puts on company bandwidth limits is growing. When incidents occur, incident management software can help keep streaming downtime to a minimum. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s incident management software directory](https://www.capterra.com/incident-management-software/), sorted by number of reviews, as well as the Google search results for “incident management software.” The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/incident-management-software/) that offer them.  The following sources were used for this document: - [Sophoslabs 2019 Threat Report](https://www.sophos.com/en-us/medialibrary/pdfs/technical-papers/sophoslabs-2019-threat-report.pdf), Sophos (Date accessed: May 4, 2020) - [Incident Management Software Buyer’s Guide](https://www.softwareadvice.com/incident-management/#buyers-guide), Software Advice (Date accessed: May 4, 2020)