--- title: "Best Incident Management Software 2026 | Capterra" description: "Find the top Incident Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/incident-management-software/" page_type: "category" language: "en" --- # Best Incident Management Software Last updated on November 5, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) [Free](https://www.capterra.com/incident-management-software/s/free/)[For Small Businesses](https://www.capterra.com/incident-management-software/s/small-businesses/) [4.8 (130)](https://www.capterra.com/p/152559/NovaraFlex/reviews/) Mobile EHS & safety software for manufacturing, construction, oil & gas, utilities & mining. Incidents, inspections & OSHA compliance. [Learn more about Novara Flex](https://www.capterra.com/p/152559/NovaraFlex/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 95% recommend this product [4.3 (3)](https://www.capterra.com/p/185220/Preparis/#reviews) When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management. [Learn more about Mitratech Preparis](https://www.capterra.com/p/185220/Preparis/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity. [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.7 (10)](https://www.capterra.com/p/182445/DisasterLAN/reviews/) DLAN provides real-time situational awareness tools for emergency management. [Learn more about DisasterLAN](https://www.capterra.com/p/182445/DisasterLAN/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 0.0 (0) Cloud-based incident management platform with on-call scheduling, alert noise reduction, playbook automation, and real-time status. [Learn more about Xurrent IMR](https://www.capterra.com/p/10034973/Xurrent-IMR/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.9 (23)](https://www.capterra.com/p/186220/Crises-Control/reviews/) Crises Control helps organisations manage, coordinate and evidence incident response from alert to recovery. [Learn more about Crises Control](https://www.capterra.com/p/186220/Crises-Control/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Resolver’s incident management software removes oversight gaps, creating efficiency & insights to help security teams work proactively. [Learn more about Resolver](https://www.capterra.com/p/147599/Resolver/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.5 (2)](https://www.capterra.com/p/154616/Ecesis/#reviews) An easy to use solutions for the reporting, investigation and tracking of incidents, near-misses and unsafe conditions. [Learn more about Ecesis](https://www.capterra.com/p/154616/Ecesis/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 0.0 (0) Intelex EHSQ software connects people, processes, & data to simplify safety, quality, environmental, and compliance management at scale [Learn more about Intelex EHS & Quality Management Software](https://www.capterra.com/p/10189553/Intelex-EHS-Quality-Management-Software/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 0.0 (0) Incident reporting and management with AI-assisted triage, workflows, escalations and reporting across locations. [Learn more about IncidentVault](https://www.capterra.com/p/10039037/IncidentVault/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.  [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.7 (14)](https://www.capterra.com/p/59633/FileHandler/reviews/) FileHandler Enterprise automates claims workflows and customizes processes to help your team manage claims more efficiently.  [Learn more about FileHandler Enterprise](https://www.capterra.com/p/59633/FileHandler/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.9 (84)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) New generation incident management software designed for loss run reporting, metrics, & notifications to streamline management. [Learn more about A1 Tracker](https://www.capterra.com/p/166909/A1-Tracker/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access. [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 91% recommend this product [4.7 (49)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for. [Learn more about SafetyAmp](https://www.capterra.com/p/181004/SafetyAmp/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.8 (146)](https://www.capterra.com/p/191777/GoAudits/reviews/) GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions. [Learn more about GoAudits](https://www.capterra.com/p/191777/GoAudits/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 91% recommend this product [4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers. [Learn more about Site24x7](https://www.capterra.com/p/168192/Site24x7/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 90% recommend this product [4.5 (166)](https://www.capterra.com/p/88891/EHS-Management-Software/reviews/) VelocityEHS makes it easy to manage & control workplace incidents with the emphasis on prevention, by analyzing risks and causes. [Learn more about VelocityEHS | EHS Software to Outpace Risk](https://www.capterra.com/p/88891/EHS-Management-Software/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [4.6 (356)](https://www.capterra.com/p/141080/iAuditor/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a [Learn more about Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 84% recommend this product [## Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) [4.5 (1779)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits. [Learn more about Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (833)](https://www.capterra.com/p/136189/Salesforce/reviews/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 85% recommend this product [## Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (372)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution. [Learn more about Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management [## Pulseway](https://www.capterra.com/p/141792/Pulseway/) [4.7 (312)](https://www.capterra.com/p/141792/Pulseway/reviews/) Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability. [Learn more about Pulseway](https://www.capterra.com/p/141792/Pulseway/) Incident Management features reviewers most value Alerts/Notifications Audit Trail Corrective and Preventive Actions (CAPA) Disaster Recovery Incident Reporting On Call Scheduling Task Management Ticket Management Workflow Management 89% recommend this product Page 1 of 10 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (429) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Alerts/Notifications](https://www.capterra.com/incident-management-software/features/alerts-notifications/) Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Disaster Recovery Generative AI [Incident Reporting](https://www.capterra.com/incident-management-software/features/incident-reporting/) Investigation Management IT Incident Management [Mobile Alerts](https://www.capterra.com/incident-management-software/features/mobile-alerts/) On Call Scheduling OSHA Compliance [Real-Time Notifications](https://www.capterra.com/incident-management-software/features/real-time-notifications/) Safety Incident Management Status Tracking Task Management Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Endpoint Protection Software](https://www.capterra.com/endpoint-protection-software/)[SIEM Software](https://www.capterra.com/siem-software/)[Security Awareness Training Software](https://www.capterra.com/security-awareness-training-software/)[Threat Intelligence Software](https://www.capterra.com/threat-intelligence-software/)[Digital Forensics Software](https://www.capterra.com/digital-forensics-software/)[AntiVirus Software](https://www.capterra.com/anti-virus-software/)[SOAR Software](https://www.capterra.com/soar-software/)[XDR (Extended Detection & Response) Software](https://www.capterra.com/xdr-software/)[Cybersecurity Software](https://www.capterra.com/cybersecurity-software/) I'm looking for Incident Management Software that is: [Free](https://www.capterra.com/incident-management-software/s/free/)[For Small Businesses](https://www.capterra.com/incident-management-software/s/small-businesses/) Table of Contents - [The benefits of incident management software](#the-benefits-of-incident-management-software) - [Typical features of incident management software](#typical-features-of-incident-management-software) - [The cost of incident management software](#the-cost-of-incident-management-software) - [Considerations when purchasing incident management software](#considerations-when-purchasing-incident-management-software) - [Relevant incident management software trends](#relevant-incident-management-software-trends) ## The benefits of incident management software - **Formalized processes**: Incident management software provides framework to create a formalized process for addressing IT issues that can be scaled as needed. - **Reduced downtime**: The ability to identify, prioritize, and assign issues to IT personnel as soon as issues arise ensures system downtime is kept to a minimum. - **Data to inform long-term decisions**: Having dashboards and reports that track common issues over time can give IT teams the data they need to decide which improvement projects to prioritize. * * * ## Typical features of incident management software - **Incident reporting**: Create customizable incident reports that users can fill out and submit when IT incidents arise. - **Real-time monitoring**: Use dashboards to monitor the status of critical IT systems in real time. - **Workflow automation**: Set rules to automatically prioritize certain incidents and get them assigned to the right personnel. - **Ticket management**: Track the assignee, status, and other important pieces of information with various active IT incidents. - **Audit trail**: Maintain a chronological record of information and updates associated with IT incidents over time. - **Alerts and notifications**: Get automatically notified when the status of a system changes or a priority IT incident report is created. * * * ## The cost of incident management software Most products in the incident management software market are priced on a per user, per month basis. Pricing can be divided into three pricing tiers based on starting prices:  **Price ranges\*:** - $5 - $8 - $8 - $17 - $17+ _\*The pricing included is for the entry-level/lowest priced offering found on vendor websites on April 7, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._  The above list summarizes pricing for the base plans of most products. * * * ## Considerations when purchasing incident management software - **Integrations are critical**. In order to monitor the various systems in place at your business, your incident management software must be able to integrate with them. Take stock of the tools and platforms you have in place (or plan to adopt), then discuss the list with any incident management software vendors you’re considering. - **Consider the end user**. Depending on your business and the systems involved, employees, customers, and/or clients may be affected by IT incidents. Whoever the end user of the system is, keep their needs in mind (e.g., internal stakeholders can be made privy to more incident details than external ones). - **The makeup of your ITSM team matters too**. Depending on their size and scope, IT service management (ITSM) teams can include a handful of stakeholders that aren’t as adept at using tech tools. For this reason, ease of use should be a major priority with the incident management software on your shortlist. * * * ## Relevant incident management software trends - **The ongoing fight against malware**. Targeted attacks on business systems using malware are [on the rise](https://www.sophos.com/en-us/medialibrary/pdfs/technical-papers/sophoslabs-2019-threat-report.pdf). Incident management systems can contain the damage by alerting companies to attacks immediately, and routing the issue to the proper IT personnel. - **The streaming video effect**. As more employees rely on video meetings to collaborate and more company-sponsored events like webinars take place online, the strain streaming video puts on company bandwidth limits is growing. When incidents occur, incident management software can help keep streaming downtime to a minimum. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s incident management software directory](https://www.capterra.com/incident-management-software/), sorted by number of reviews, as well as the Google search results for “incident management software.” The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/incident-management-software/) that offer them.  The following sources were used for this document: - [Sophoslabs 2019 Threat Report](https://www.sophos.com/en-us/medialibrary/pdfs/technical-papers/sophoslabs-2019-threat-report.pdf), Sophos (Date accessed: May 4, 2020) - [Incident Management Software Buyer’s Guide](https://www.softwareadvice.com/incident-management/#buyers-guide), Software Advice (Date accessed: May 4, 2020)