PagerDuty vs ProcessMAP Incident Management

Starting Price

Not provided by vendor Not provided by vendor

Best For

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

Target Market - North America, South Americas, Latin America & Caribbean, Europe, Middle East, APAC & Japan & Oceania. Target Functions - EHS, Sustainability, Environmental

Rating


4.6 / 5
(171)
Read All Reviews

4 / 5
(7)
Read All Reviews

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.3 / 5


  • "Great features and easy to use interface. Notification can be configured with multiple sources."

  • "It is user friendly and understanding of this software is quite easy."


4 / 5


Customer Support


4.4 / 5



3.9 / 5


Features & Functionality


4.4 / 5


  • "The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events."

  • "Good features, integration with third party monitoring, customization on monitoring and alerting modes."


3.7 / 5


Value for Money


4.3 / 5


  • "Incredibly cost effective for how important the service is."

  • "The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable."


4 / 5


Product Features

  • close Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • check Incident Reporting
  • close OSHA Compliance
  • close Root-Cause Diagnosis
  • close Safety Management
  • close Task Management
  • close Ticket Management
  • check Audit Trail
  • check Corrective Actions (CAPA)
  • check Disaster Recovery
  • check Incident Reporting
  • check OSHA Compliance
  • check Root-Cause Diagnosis
  • check Safety Management
  • check Task Management
  • close Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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PagerDuty vs ProcessMAP Incident Management

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