Freshservice vs Guardian IMS

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Guardian IMS is for councils at local and state level in need of a records keeping and task management system to assist with the evidence reporting and management of incidents.

Rating


4.5 / 5
(365)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1 - 1000+

100-499

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


5 / 5


Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


5 / 5


Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


5 / 5


Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


5 / 5


Product Features

  • check Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • check Incident Reporting
  • close OSHA Compliance
  • check Root-Cause Diagnosis
  • close Safety Management
  • check Task Management
  • check Ticket Management
  • check Audit Trail
  • check Corrective Actions (CAPA)
  • check Disaster Recovery
  • check Incident Reporting
  • check OSHA Compliance
  • check Root-Cause Diagnosis
  • check Safety Management
  • check Task Management
  • check Ticket Management

Screenshots

View 5 screenshots 104551 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Freshservice vs Guardian IMS

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