ServiceDesk Plus vs Exigence

Starting Price

$120.00/year/user

Not provided by vendor

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Medium to large enterprises

Rating


4.3 / 5
(135)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."


4 / 5


Customer Support


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."


4 / 5


Features & Functionality


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Very user friendly interface and easy to manage all software's from one location. Also all there products are very cheap to purchase."


5 / 5


Value for Money


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."


4 / 5


Product Features

  • close Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • close Incident Reporting
  • close OSHA Compliance
  • close Root-Cause Diagnosis
  • close Safety Management
  • close Task Management
  • check Ticket Management
  • close Audit Trail
  • close Corrective Actions (CAPA)
  • check Disaster Recovery
  • check Incident Reporting
  • close OSHA Compliance
  • check Root-Cause Diagnosis
  • close Safety Management
  • check Task Management
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation

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ServiceDesk Plus vs Exigence

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