ServiceDesk Plus vs VictorOps

Starting Price

$120.00/year/user

$5.00/month/user

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

We primarily serve DevOps teams who need a product that coordinates on-call schedules, sends targeted alerts to the on-call team, and enables communication between users to resolve incidents.

Rating


4.5 / 5
(132)
Read All Reviews

4.5 / 5
(24)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 999

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • close Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • close Incident Reporting
  • close OSHA Compliance
  • close Root-Cause Diagnosis
  • close Safety Management
  • close Task Management
  • check Ticket Management
  • check Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • check Incident Reporting
  • close OSHA Compliance
  • close Root-Cause Diagnosis
  • close Safety Management
  • close Task Management
  • close Ticket Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs VictorOps

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