ServiceDesk Plus vs Swimlane

Starting Price

$120.00/year/user

Not provided by vendor

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Swimlanes target market includes enterprise-level companies around the world with the need to orchestrate their security tools and automate their incident response processes.

Rating


4.5 / 5
(132)
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(0)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • close Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • close Incident Reporting
  • close OSHA Compliance
  • close Root-Cause Diagnosis
  • close Safety Management
  • close Task Management
  • check Ticket Management
  • check Audit Trail
  • check Corrective Actions (CAPA)
  • close Disaster Recovery
  • check Incident Reporting
  • close OSHA Compliance
  • check Root-Cause Diagnosis
  • close Safety Management
  • check Task Management
  • check Ticket Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs Swimlane

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