xMatters vs Alliance

Starting Price


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Best For

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!

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4.5 / 5
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Ideal number of Users

1 - 1000+

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Ease of Use

4.5 / 5

  • "It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool."

  • "Ease of use, ease of administration, ease of support."

Customer Support

4.7 / 5

  • "XMatters has amazing customer service. Whenever we have an issue they are right there to fix it and work with us and around our schedules."

  • "The xMatters support team is very responsive and helps us customize the platform based on our business requirements."

Features & Functionality

4.4 / 5

  • "XMatters has a lot of setup required before use. After the setup and permissions are done, the software works like a charm and is very useful."

  • "It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future."

Value for Money

4.3 / 5

  • "Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it."

  • "The fact that we can create subscriptions based on form properties will have great influence on our daily operations."

Product Features

  • close Audit Trail
  • close Corrective Actions (CAPA)
  • close Disaster Recovery
  • check Incident Reporting
  • close OSHA Compliance
  • close Root-Cause Diagnosis
  • close Safety Management
  • check Task Management
  • close Ticket Management
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  • 24/7 (Live Rep)
  • Business Hours
  • Online
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  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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xMatters vs Alliance


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