# Best Free Incident Management Software Solutions 2026 | Capterra

> Find and compare the 2026 best free Incident Management software solutions, using our interactive tool to quickly narrow your choices based on businesses like yours.

Source: https://www.capterra.com/incident-management-software/s/free

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# Best Incident Management Software for free

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For more information consult our [Incident Management Buyers Guide](#buyers-guide-content)

[4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/)

Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.  [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[4.6 (352)](https://www.capterra.com/p/141080/iAuditor/reviews/)

[Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/)

SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy. [Learn more about SafetyCulture](https://www.capterra.com/p/141080/iAuditor/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

85% recommend this product

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[4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/)

Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes giving you unparalleled flexibility. [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[4.9 (11)](https://www.capterra.com/p/173086/SIGNL4/reviews/)

Mobile Alerting and Anywhere Incident Management for a 10x faster response to critical alerts and incidents [Learn more about SIGNL4](https://www.capterra.com/p/173086/SIGNL4/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[4.8 (37)](https://www.capterra.com/p/202150/Better-Stack/reviews/)

Better Stack lets you see inside any stack, debug any issue, and resolve any incident. [Learn more about Better Stack](https://www.capterra.com/p/202150/Better-Stack/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)

The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[## Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

[4.6 (358)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/)

[Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/)

Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution. [Learn more about Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[## Pirani](https://www.capterra.com/p/196959/Pirani/)

[4.5 (205)](https://www.capterra.com/p/196959/Pirani/reviews/)

Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO [Learn more about Pirani](https://www.capterra.com/p/196959/Pirani/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

[## New Relic](https://www.capterra.com/p/118128/New-Relic/)

[4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/)

[Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/)

Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners. [Learn more about New Relic](https://www.capterra.com/p/118128/New-Relic/)

Incident Management features reviewers most value

Alerts/Notifications

Audit Trail

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Incident Reporting

On Call Scheduling

Task Management

Ticket Management

Workflow Management

## Top-rated software of 2026

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85% of professionals opt for a 30-day trial before the software purchase

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Key Features

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AI Copilot

Alerts/Notifications

Audit Trail

Communications Management

Corrective and Preventive Actions (CAPA)

Disaster Recovery

Generative AI

Incident Reporting

Investigation Management

IT Incident Management

On Call Scheduling

OSHA Compliance

Safety Incident Management

Status Tracking

Task Management

Ticket Management

Workflow Management

Deployment

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