# Best Incident Management Software 2026 | Capterra > Find the top Incident Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/incident-management-software/s/windows --- # Best Incident Management Software Last updated on March 23, 2026 How to find the right Incident Management Software? Learn more from our team about Incident Management Software pricing features and benefits in our Incident Management Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is incident management software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on March 23, 2026 [Incident management software](https://www.capterra.com/incident-management-software/) allows IT departments to record, report, and prioritize various IT-related incidents, from security breaches to system malfunctions. Along with customizable incident reports so employees can report problems, incident management software also supports real-time monitoring so IT personnel can proactively stay on top of issues. * * * For more information consult our [Incident Management Buyers Guide](#buyers-guide-content) Page 1 of 15 Filter (363) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Disaster Recovery Generative AI Incident Reporting Investigation Management IT Incident Management On Call Scheduling OSHA Compliance Safety Incident Management Status Tracking Task Management Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad I'm looking for Incident Management Software that is: [Free](https://www.capterra.com/incident-management-software/s/free/) Table of Contents - [The benefits of incident management software](#the-benefits-of-incident-management-software) - [Typical features of incident management software](#typical-features-of-incident-management-software) - [The cost of incident management software](#the-cost-of-incident-management-software) - [Considerations when purchasing incident management software](#considerations-when-purchasing-incident-management-software) - [Relevant incident management software trends](#relevant-incident-management-software-trends) ## The benefits of incident management software - **Formalized processes**: Incident management software provides framework to create a formalized process for addressing IT issues that can be scaled as needed. - **Reduced downtime**: The ability to identify, prioritize, and assign issues to IT personnel as soon as issues arise ensures system downtime is kept to a minimum. - **Data to inform long-term decisions**: Having dashboards and reports that track common issues over time can give IT teams the data they need to decide which improvement projects to prioritize. * * * ## Typical features of incident management software - **Incident reporting**: Create customizable incident reports that users can fill out and submit when IT incidents arise. - **Real-time monitoring**: Use dashboards to monitor the status of critical IT systems in real time. - **Workflow automation**: Set rules to automatically prioritize certain incidents and get them assigned to the right personnel. - **Ticket management**: Track the assignee, status, and other important pieces of information with various active IT incidents. - **Audit trail**: Maintain a chronological record of information and updates associated with IT incidents over time. - **Alerts and notifications**: Get automatically notified when the status of a system changes or a priority IT incident report is created. * * * ## The cost of incident management software Most products in the incident management software market are priced on a per user, per month basis. Pricing can be divided into three pricing tiers based on starting prices:  **Price ranges\*:** - $5 - $8 - $8 - $17 - $17+ _\*The pricing included is for the entry-level/lowest priced offering found on vendor websites on April 7, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._  The above list summarizes pricing for the base plans of most products. * * * ## Considerations when purchasing incident management software - **Integrations are critical**. In order to monitor the various systems in place at your business, your incident management software must be able to integrate with them. Take stock of the tools and platforms you have in place (or plan to adopt), then discuss the list with any incident management software vendors you’re considering. - **Consider the end user**. Depending on your business and the systems involved, employees, customers, and/or clients may be affected by IT incidents. Whoever the end user of the system is, keep their needs in mind (e.g., internal stakeholders can be made privy to more incident details than external ones). - **The makeup of your ITSM team matters too**. Depending on their size and scope, IT service management (ITSM) teams can include a handful of stakeholders that aren’t as adept at using tech tools. For this reason, ease of use should be a major priority with the incident management software on your shortlist. * * * ## Relevant incident management software trends - **The ongoing fight against malware**. Targeted attacks on business systems using malware are [on the rise](https://www.sophos.com/en-us/medialibrary/pdfs/technical-papers/sophoslabs-2019-threat-report.pdf). Incident management systems can contain the damage by alerting companies to attacks immediately, and routing the issue to the proper IT personnel. - **The streaming video effect**. As more employees rely on video meetings to collaborate and more company-sponsored events like webinars take place online, the strain streaming video puts on company bandwidth limits is growing. When incidents occur, incident management software can help keep streaming downtime to a minimum. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s incident management software directory](https://www.capterra.com/incident-management-software/), sorted by number of reviews, as well as the Google search results for “incident management software.” The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/incident-management-software/) that offer them.  The following sources were used for this document: - [Sophoslabs 2019 Threat Report](https://www.sophos.com/en-us/medialibrary/pdfs/technical-papers/sophoslabs-2019-threat-report.pdf), Sophos (Date accessed: May 4, 2020) - [Incident Management Software Buyer’s Guide](https://www.softwareadvice.com/incident-management/#buyers-guide), Software Advice (Date accessed: May 4, 2020)