# 2025 Capterra Shortlist for Incident Management | Capterra > Discover the highest-rated & most popular Incident Management Software of 2025. Make Capterra Shortlist your first stop when searching for software. Source: https://www.capterra.com/incident-management-software/shortlist --- # 2025 Capterra Shortlist for Incident Management - [All Products](https://www.capterra.com/incident-management-software/) - [Capterra Shortlist](https://www.capterra.com/incident-management-software/shortlist/) [How it was made](#methodology) ## / Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Overall Score 90/100 Popularity: 44/50 Ratings: 46/50 Review Breakdown Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.3 Paid plans start at $20.00Per Month Free Trial Free Version Category Features 6/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) ## [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) [4.7 (55)](https://www.capterra.com/p/147662/CrowdStrike-Falcon/reviews/)[View all reviews](https://www.capterra.com/p/147662/CrowdStrike-Falcon/reviews/) [](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) Organizations are faced with a range of potential threats, and CrowdStrike Services is here to help you detect, contain & investigate. Overall Score 88/100 Popularity: 40/50 Ratings: 48/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.6 Value for Money 4.2 Paid plans start at $8.99Per Month Free Trial Free Version Category Features 8/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/168192/Site24x7/) ## [Site24x7](https://www.capterra.com/p/168192/Site24x7/) [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/)[View all reviews](https://www.capterra.com/p/168192/Site24x7/reviews/) Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers. Overall Score 87/100 Popularity: 39/50 Ratings: 48/50 Review Breakdown Ease of Use 4.5 Customer Service 4.5 Features 4.6 Value for Money 4.5 Paid plans start at $10.00Per Month Free Trial Free Version Category Features 7/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) ## [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (360)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/)[View all reviews](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) [](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution. Overall Score 86/100 Popularity: 40/50 Ratings: 46/50 Review Breakdown Ease of Use 4.3 Customer Service 4.3 Features 4.5 Value for Money 4.1 Paid plans start at $15.00Per Month Free Trial Free Version Category Features 7/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/132997/Freshservice/) ## [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity. Overall Score 84/100 Popularity: 39/50 Ratings: 45/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.3 Value for Money 4.4 Paid plans start at $19.00Per Month Free Trial Free Version Category Features 8/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/118128/New-Relic/) ## [New Relic](https://www.capterra.com/p/118128/New-Relic/) [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/)[View all reviews](https://www.capterra.com/p/118128/New-Relic/reviews/) [](https://www.capterra.com/p/118128/New-Relic/) Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners. Overall Score 84/100 Popularity: 38/50 Ratings: 46/50 Review Breakdown Ease of Use 4.2 Customer Service 4.2 Features 4.5 Value for Money 4.0 Paid plans start at $10.00 Free Trial Free Version Category Features 6/17 REVIEW BREAKDOWN PRICING PROS & CONS ## Get the full software list now ### The latest prices and features straight to your inbox. Compare anytime. [ ](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/) ## [AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/) [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)[View all reviews](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) [](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/) #1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally. Overall Score 83/100 Popularity: 35/50 Ratings: 48/50 Review Breakdown Ease of Use 4.8 Customer Service 4.9 Features 4.8 Value for Money 4.7 Paid plans start at Not provided by the vendor Category Features 8/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/141080/iAuditor/) ## [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) [4.6 (353)](https://www.capterra.com/p/141080/iAuditor/reviews/)[View all reviews](https://www.capterra.com/p/141080/iAuditor/reviews/) SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy. Overall Score 81/100 Popularity: 34/50 Ratings: 47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.5 Features 4.4 Value for Money 4.5 Paid plans start at A$29.00Per Month Free Trial Free Version Category Features 5/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/190028/Oh-Dear/) ## [Oh Dear](https://www.capterra.com/p/190028/Oh-Dear/) [4.9 (72)](https://www.capterra.com/p/190028/Oh-Dear/reviews/)[View all reviews](https://www.capterra.com/p/190028/Oh-Dear/reviews/) [](https://www.capterra.com/p/190028/Oh-Dear/) Oh Dear is a website monitoring software that checks uptime, SSL certificates, broken links, mixed content, and more. Overall Score 80/100 Popularity: 31/50 Ratings: 49/50 Review Breakdown Ease of Use 4.9 Customer Service 4.7 Features 4.8 Value for Money 4.6 Paid plans start at €15.00Per Month Free Trial Free Version Category Features 3/17 REVIEW BREAKDOWN PRICING PROS & CONS Need a Little Help? Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes. [ ](https://www.capterra.com/p/138931/Audit-Software/) ## [Onspring](https://www.capterra.com/p/138931/Audit-Software/) [4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/)[View all reviews](https://www.capterra.com/p/138931/Audit-Software/reviews/) Onspring helps teams streamline the resolution of unplanned interruptions for greater productivity. Flexible for enterprise and IT. Overall Score 80/100 Popularity: 31/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 5.0 Features 4.7 Value for Money 4.8 Paid plans start at Not provided by the vendor Category Features 9/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/94317/Splunk/) ## [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) [4.6 (261)](https://www.capterra.com/p/94317/Splunk/reviews/)[View all reviews](https://www.capterra.com/p/94317/Splunk/reviews/) [](https://www.capterra.com/p/94317/Splunk/) Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI. Overall Score 79/100 Popularity: 33/50 Ratings: 46/50 Review Breakdown Ease of Use 4.1 Customer Service 4.2 Features 4.5 Value for Money 4.3 Paid plans start at Not provided by the vendor Category Features 8/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/147599/Resolver/) ## [Resolver](https://www.capterra.com/p/147599/Resolver/) [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/)[View all reviews](https://www.capterra.com/p/147599/Resolver/reviews/) Resolver’s incident management software removes oversight gaps, creating efficiency & insights to help security teams work proactively. Overall Score 78/100 Popularity: 32/50 Ratings: 46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.6 Features 4.4 Value for Money 4.5 Paid plans start at $10000.00Per Year Free Trial Free Version Category Features 7/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) ## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations. Overall Score 76/100 Popularity: 30/50 Ratings: 46/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.4 Value for Money 4.3 Paid plans start at $16.00Per Month Free Trial Free Version Category Features 8/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/10003091/Keepnet-Labs/) ## [Keepnet Labs](https://www.capterra.com/p/10003091/Keepnet-Labs/) [5.0 (46)](https://www.capterra.com/p/10003091/Keepnet-Labs/reviews/)[View all reviews](https://www.capterra.com/p/10003091/Keepnet-Labs/reviews/) [](https://www.capterra.com/p/10003091/Keepnet-Labs/) Reduce Human Cyber Risks to Prevent Data Breaches & Protect Privacy Overall Score 75/100 Popularity: 25/50 Ratings: 50/50 Review Breakdown Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Paid plans start at Not provided by the vendor Category Features 3/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/148648/LogicGate/) ## [LogicGate Risk Cloud](https://www.capterra.com/p/148648/LogicGate/) [4.7 (83)](https://www.capterra.com/p/148648/LogicGate/reviews/)[View all reviews](https://www.capterra.com/p/148648/LogicGate/reviews/) [](https://www.capterra.com/p/148648/LogicGate/) Risk Cloud is a no-code GRC platform that streamline and automate processes, helping organizations reduce risks and ensure compliance. Overall Score 75/100 Popularity: 28/50 Ratings: 47/50 Review Breakdown Ease of Use 4.4 Customer Service 4.8 Features 4.4 Value for Money 4.5 Paid plans start at Not provided by the vendor Category Features 5/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) ## [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)[View all reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) [](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool. Overall Score 74/100 Popularity: 28/50 Ratings: 46/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.4 Value for Money 4.5 Paid plans start at $39.00Per Month Free Trial Free Version Category Features 6/17 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/151388/teammate-risk-compliance/) ## [TeamMate Risk & Compliance](https://www.capterra.com/p/151388/teammate-risk-compliance/) [4.6 (39)](https://www.capterra.com/p/151388/teammate-risk-compliance/reviews/)[View all reviews](https://www.capterra.com/p/151388/teammate-risk-compliance/reviews/) [](https://www.capterra.com/p/151388/teammate-risk-compliance/) TeamMate Risk & Compliance is an all‑in‑one GRC platform uniting risk, compliance, vendor, policy, and privacy management. Overall Score 69/100 Popularity: 23/50 Ratings: 46/50 Review Breakdown Ease of Use 4.5 Customer Service 4.9 Features 4.4 Value for Money 4.6 Paid plans start at $0.01 Free Trial Free Version Category Features 7/17 REVIEW BREAKDOWN PRICING PROS & CONS [View All Incident Management Software](https://www.capterra.com/incident-management-software/) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:June 1, 2025