mHelpDesk vs NetSuite

Starting Price

$169.00/month

Not provided by vendor

Best For

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Oracle NetSuite is ideal for fast growing businesses, across all industries.

Rating


4.3 / 5
(781)
Read All Reviews

4.2 / 5
(491)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."


3.8 / 5


  • "NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better."

  • "I have enjoyed the flexibility and ease of use that NetSuite provides over the 3 years that I have interfaced with the software."

Customer Support


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."


3.8 / 5


  • "This software is very user-friendly and perfect no matter what size business that you have. Customer support is super helpful."

  • "There are plenty of limitations. Customer support isn't usually helpful."

Features & Functionality


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."


4.1 / 5


  • "Great way to create tickets for support and a suitable CRM for our company. Overall it was pretty solid."

  • "Now that I am familiar with Netsuite, I love the ability to attach schedules to invoices while entering invoices."

Value for Money


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."


3.8 / 5


  • "They had a more robust offering that could integrate with other platforms and their price was more competitive."

  • "If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy."

Product Features

  • check Alerts/Notifications
  • close Forecasting
  • check Inventory Optimization
  • close Kitting
  • check Manufacturing Inventory Management
  • check Mobile Access
  • close Multi-Channel Management
  • close Product Identification
  • close Reorder Management
  • close Reporting/Analytics
  • check Retail Inventory Management
  • check Supplier Management
  • check Warehouse Management
  • check Alerts/Notifications
  • check Forecasting
  • check Inventory Optimization
  • check Kitting
  • check Manufacturing Inventory Management
  • check Mobile Access
  • check Multi-Channel Management
  • check Product Identification
  • check Reorder Management
  • check Reporting/Analytics
  • check Retail Inventory Management
  • check Supplier Management
  • check Warehouse Management

Screenshots

View 5 screenshots 100329 thumb
View 5 screenshots 132141 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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mHelpDesk vs NetSuite

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