Issue Tracking Software

Wix Answers is a high-tech issue tracking solution built by support agents, for support agents. An all-in-one platform that lets agents instantly connect with customers anywhere including website, Email, Phone, and Chat. Wix Answers provides self-service help, by pushing needed knowledge on every step of the users' journey with custom help widgets, effortless SEO and spot-on search engine. While users find the needed answers on their own, you'll track issues they have and match product flows. Learn more about Wix Answers

TeamSupport is the leading B2B-focused issue tracking solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management. Learn more about TeamSupport

Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk

Your issue tracking concerns are our passion. Speak to an expert and get a customized solution improving speed and accuracy. Get off email and spreadsheets and save hours per day. Issuetrak has provided issue tracking to thousands of companies for over 15 years. It's in our name! We provide personalized attention and build relationships that matter with our customers. Not all issue tracking solutions fit every company -- we customize the right configuration and consult with you to launch. Learn more about Issuetrak

Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done. Learn more about Jira

Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk Learn more about Freshdesk

HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox Help Desk

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Resolve issues faster and deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

The Enablon Safety & Incident Management software enables large & complex organizations to ensure optimal workplace safety, minimal operational disruption and out-of-the-box regulatory compliance with our industry-leading Incident Management software application. Offering the most advanced capabilities, our software helps you comply, report, and predict and prevent incidents, providing a proactive platform to minimize risk. Learn more about Safety & Incident Management Software

Wrike shorten fix times by optimizing your work processes. Streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. Get started now. Learn more about Wrike

ScriptRunner for Jira is the ultimate, all-in-one tool to extend, automate and customise your Jira deployment. Modify workflows, bulk edit projects, and automate everything you can imagine - all with one simple, low-code interface. As the most popular Jira app on the Atlassian Marketplace, ScriptRunner is a must-have for any Jira Admin that wants to scale their instance, enforce best practices, improve issue tracking and management, and model more complex business processes in Jira. Learn more about ScriptRunner for Jira

Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy. Learn more about Freshservice

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Learn more about BOSS Solutions Suite

Backlog is the all-in-one online issue management tool for project management, version control, and bug tracking. Bringing together the organizational benefits of project management with the power and convenience of code management, Backlog enhances team collaboration across organizations large and small. Plan work, track progress, and release code updates right in Backlog. Core features include subtasking, custom statuses, kanban-style board, Gantt charts, burndown charts, Git & SVN, and wikis. Learn more about Backlog

IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax

Track Every Ticket. Cayzu Help Desk and Issue Tracking Software allows you to handle a variety of issues with a beautiful and easy to use interface, including: ¿ Tracking query progress, including email conversations ¿ Categorizing and assigning tickets ¿ Automating tasks and accessing reports ¿ Complete customization and much more We fit perfect for teams with 10-50 agents. Learn more about Cayzu

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. Learn more about ServiceWise

HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. Learn more about ChangeGear

VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Learn more about VIZOR ServiceDesk & IT Assets

AuditFindings is a robust issue management system designed for audit and compliance departments. Save time trying to update spreadsheets with current status of issues. With AuditFindings.com, you can assign items to end users and be notified with updates are made to issues. With robust reporting and filtering, you have a single system to manage audit issues. Learn more about AuditFindings

Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities. Learn more about Alcea IssueTrack

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Issue tracking software is notoriously reactive, resulting in an endless stream of recurring issues without any sign of prevention or oversight. Alloy Navigator provides you with the ability to easily document and share common solutions with customers and technicians via an intuitive Knowledge Base, provides intelligent dashboards that help recognize service patterns and helps you dig down to your problem's root causes so they decrease as service levels rise. Learn more about Alloy Navigator

Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk RMM & PSA