# Best Issue Tracking Software 2026 | Capterra > Find the top Issue Tracking software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/issue-tracking-software/ --- # Best Issue Tracking Software Last updated on July 21, 2026 How to find the right Issue Tracking Software? Learn more from our team about Issue Tracking Software pricing features and benefits in our Issue Tracking Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is issue tracking software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 21, 2026 [Issue tracking software](https://www.capterra.com/issue-tracking-software/) records and manages customer complaint tickets and helps users follow up with relevant stakeholders until resolution. The solution is generally used in the customer services or information technology (IT) department of an organization. This software allows managers to track issues by priority levels or sort them by using custom criteria. * * * For more information consult our [Issue Tracking Buyers Guide](#buyers-guide-content) ## AuditFindings.com Rating: 4.8 out of 5 (8 reviews) Profile: [AuditFindings.com](https://www.capterra.com/p/156900/AuditFindings-com/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Issue Management: 5.0 rating - Activity Dashboard: 4.0 rating - Alerts/Escalation: 4.0 rating - Dashboard: 4.0 rating #### Lowest rated features - Prioritization: 4.0 rating ### Gallery tab Ease of use: 4.9 out of 5 (8 reviews) ### Integrations tab AuditFindings.com connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/156900/AuditFindings-com/#integrations) #### Most popular integrations - Okta: 4.7 rating --- ## Kualitee Rating: 4.3 out of 5 (20 reviews) Profile: [Kualitee](https://www.capterra.com/p/164813/Kualitee/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A defect management system that captures, links, and tracks issues with full context for rapid resolution. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Task Management: Not available - Prioritization: Not available - Alerts/Escalation: Not available - Dashboard: Available - Assignment Management: Not available - Knowledge Base Management: Not available - Recurring Issues: Available - Reporting & Statistics: Not available - Real-Time Updates: Not available - Issue Auditing: Not available - Issue Scheduling: Not available - Generative AI: Not available ### Gallery tab Ease of use: 4.4 out of 5 (20 reviews) ### Integrations tab Kualitee connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/164813/Kualitee/#integrations) #### Most popular integrations - Slack: 4.7 rating - Asana: 4.5 rating - GitHub: 4.8 rating - monday.com AI Work Platform: 4.6 rating - ClickUp: 4.6 rating - Bitbucket: 4.6 rating - GitLab: 4.6 rating - Azure DevOps: 4.4 rating - Selenium IDE: 4.4 rating --- ## HappyFox Help Desk Rating: 4.6 out of 5 (93 reviews) Profile: [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Access Controls/Permissions: 3.5 rating - Support Ticket Management: 5.0 rating - Ticket Management: 3.7 rating - Real-Time Notifications: 3.3 rating #### Lowest rated features - Collaboration Tools: 1.0 rating - Real-Time Updates: 1.0 rating - Alerts/Escalation: 2.5 rating - Assignment Management: 3.0 rating #### Feature-related review snippet Reviewer: Chris M. Reviewer details: Real Estate, 201-500 employees Published: April 13, 2021 > "I like a streamlined, easy to use clean interface." ### Gallery tab Ease of use: 4.4 out of 5 (93 reviews) #### Related review snippet Reviewer: Allison L. Reviewer details: Insurance, 51-200 employees Published: January 13, 2026 > "I loved the quick and effective assistance that I received when I was having issues with the website." ### Integrations tab HappyFox Help Desk connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/83211/HappyFox/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Keap: 4.1 rating - Okta: 4.7 rating - Insightly: 4.0 rating - Nicereply: 4.7 rating - Mixpanel: 4.5 rating --- ## Zendesk Suite Rating: 4.4 out of 5 (4,086 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk Support is the leading help desk software built for better customer relationships. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Support Ticket Management: 4.6 rating - Knowledge Base Management: 4.3 rating - Real-Time Notifications: 4.4 rating #### Lowest rated features - Dashboard: 3.8 rating - Alerts/Notifications: 3.8 rating - Help Desk Management: 4.2 rating - Multi-Channel Communication: 4.0 rating #### Feature-related review snippet Reviewer: Ifra S. Reviewer details: Information Technology and Services, 11-50 employees Published: December 22, 2025 > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." ### Gallery tab Ease of use: 4.3 out of 5 (4,086 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Support Ticket Management: 5.0 rating - Real-Time Notifications: 4.3 rating - Email Management: 5.0 rating #### Lowest rated features - Role-Based Permissions: 2.0 rating - Task Management: 3.5 rating - Alerts/Escalation: 3.0 rating - Dashboard: 3.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (233 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Prioritization: 4.9 rating - Support Ticket Management: 4.9 rating - Ticket Management: 4.7 rating - Dashboard: 4.5 rating #### Lowest rated features - Reporting & Statistics: 3.7 rating - Real-Time Notifications: 4.0 rating - Third-Party Integrations: 4.0 rating - Activity Tracking: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (233 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.8 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Zoho Analytics: 4.4 rating - Site24x7: 4.7 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- ## HelpDesk Rating: 4.6 out of 5 (181 reviews) Profile: [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Task Management: 4.5 rating - Email Management: 4.7 rating - Support Ticket Tracking: 4.9 rating #### Lowest rated features - Project Management: 3.5 rating - Alerts/Escalation: 4.1 rating - Collaboration Tools: 4.0 rating - Dashboard: 4.3 rating #### Feature-related review snippet Reviewer: David L. Reviewer details: Aviation & Aerospace, 11-50 employees Published: March 16, 2026 > "What I like best about HelpDesk is the browser interface." ### Gallery tab Ease of use: 4.7 out of 5 (181 reviews) #### Related review snippet Reviewer: Emmanuel M. Reviewer details: Religious Institutions, 201-500 employees Published: September 22, 2025 > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks." ### Integrations tab HelpDesk connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/185973/HelpDesk/#integrations) #### Most popular integrations - Slack: 4.5 rating - Jira: 4.8 rating - WordPress: 3.5 rating - Shopify: 4.5 rating - GitHub: 4.8 rating - HubSpot CRM: 4.7 rating #### Integrations-related review snippet Reviewer: Sam L. Reviewer details: Computer & Network Security, 1-10 employees Published: August 26, 2024 > "It's easy to use and not too hard to integrate with websites." --- ## Jira Rating: 4.4 out of 5 (15,425 reviews) Profile: [Jira](https://www.capterra.com/p/19319/JIRA/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Jira is a fully-featured issue tracker for teams planning and building great products. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Robust agile management tools - Comprehensive project tracking features Cons: - Frequent bugs and technical issues - Slow performance with large data #### Starting price Starting price: $7.91 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.6 rating - Task Progress Tracking: 4.6 rating - Ticket Management: 4.6 rating - Prioritization: 4.5 rating #### Lowest rated features - Dashboard: 4.3 rating - Recurring Issues: 4.3 rating - Collaboration Tools: 4.4 rating - Access Controls/Permissions: 4.4 rating #### Feature-related review snippet Reviewer: Abhi S. Reviewer details: Computer Software, 501-1,000 employees Published: September 3, 2024 > "issue tracking and user interface and ability to integrate with other tools and software further enhances its versatility." ### Gallery tab Ease of use: 4.1 out of 5 (15,425 reviews) #### Related review snippet Reviewer: yousef A. Reviewer details: Information Technology and Services, 501-1,000 employees Published: June 23, 2026 > "Once properly configured, it provides unparalleled visibility into project timelines, resource allocation, and issue tracking. While it can feel heavy and a bit rigid for smaller, fast-moving projects, its scalability and deep integration features make it an essential tool for structured, enterprise-level workflow management." ### Integrations tab Jira connects with 49+ software tools. [See all integrations](https://www.capterra.com/p/19319/JIRA/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.7 rating - Confluence: 4.6 rating - Microsoft Outlook: 4.5 rating - Lucidchart: 4.5 rating - Hubstaff: 4.5 rating #### Integrations-related review snippet Reviewer: Denis M. Reviewer details: Financial Services, 201-500 employees Published: April 29, 2026 > "I really rely on the integrations with Confluence and GitHub - it’s incredibly helpful to see code commits or doc pages linked directly to a ticket so I don't have to go digging around." --- ## GitHub Rating: 4.8 out of 5 (6,190 reviews) Profile: [GitHub](https://www.capterra.com/p/129067/GitHub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged.. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Efficient code sharing ecosystem - Comprehensive team collaboration platform Cons: - Challenging merge conflict resolution - Cumbersome search and navigation #### Starting price Starting price: $4.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.7 rating - Collaboration Tools: 4.6 rating - Task Management: 4.5 rating - Project Management: 4.5 rating #### Lowest rated features - Ticket Management: 4.3 rating - Task Progress Tracking: 4.5 rating - Monitoring: 4.3 rating - Third-Party Integrations: 4.5 rating #### Feature-related review snippet Reviewer: Josh A. Reviewer details: Computer Hardware, 1-10 employees Published: March 6, 2026 > "All commonly used functions are always laid out in a very user friendly layout to allow easier navigation." ### Gallery tab Ease of use: 4.4 out of 5 (6,190 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 501-1,000 employees Published: April 14, 2026 > "Before using GitHub, I struggled a lot with managing different versions of my codebase, especially while working on multiple projects. But now I can track changes, collaborate with the team efficiently, and manage my codebase in one place, which boosted by productivity." ### Integrations tab GitHub connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/129067/GitHub/#integrations) #### Most popular integrations - Slack: 4.6 rating - Trello: 4.5 rating - Jira: 4.6 rating - Microsoft Visual Studio: 4.6 rating - Visual Studio Code: 4.7 rating - JIRA Service Management: 4.5 rating #### Integrations-related review snippet Reviewer: Petru T. Reviewer details: Information Technology and Services, 51-200 employees Published: June 4, 2026 > "I also appreciate the fact that its at the forefront of AI integration which boosts individual productivity." --- ## ClickUp Rating: 4.6 out of 5 (4,607 reviews) Profile: [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive collaboration features - Boosts team productivity Cons: - Frequent slowdowns and lag - Limited mobile functionality #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Task Management: 4.7 rating - Task Progress Tracking: 4.8 rating - Workflow Management: 4.5 rating - Project Management: 4.6 rating #### Lowest rated features - Issue Auditing: 2.0 rating - Alerts/Escalation: 3.5 rating - Prioritization: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Harry D. Reviewer details: Marketing and Advertising, 11-50 employees Published: October 23, 2025 > "The user interface is a lot smoother and nicer looking visually than other products in the market, it definitely looks more modern!" ### Gallery tab Ease of use: 4.3 out of 5 (4,607 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 11, 2026 > "It combines tasks, docs, dashboards, automations, and team communication in one place, which reduces tool sprawl and improves visibility." ### Integrations tab ClickUp connects with 88+ software tools. [See all integrations](https://www.capterra.com/p/158833/ClickUp/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Asana: 4.5 rating - OneDrive: 4.5 rating - Clockify: 4.8 rating - GitHub: 4.7 rating #### Integrations-related review snippet Reviewer: Marina T. Reviewer details: Real Estate, 11-50 employees Published: February 3, 2025 > "The integrations are what made me choose this platform the most, as the library of platforms that can be connected to ClickUp is incredibly extensive." --- ## Freshdesk Rating: 4.5 out of 5 (3,463 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Support Ticket Management: 4.6 rating - Task Management: 4.5 rating - Alerts/Escalation: 4.3 rating #### Lowest rated features - Access Controls/Permissions: 4.3 rating - Reporting & Statistics: 4.0 rating - Knowledge Base Management: 4.4 rating - AI Copilot: 3.0 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,463 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Wrike Rating: 4.4 out of 5 (3,025 reviews) Profile: [Wrike](https://www.capterra.com/p/76113/Wrike/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Wrike is the AI-powered work delivery platform for issue tracking, helping your team prioritize and resolve problems faster. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Centralized real-time team collaboration - Comprehensive project tracking tools Cons: - High and inflexible pricing structure - Frequent minor bugs and glitches #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.9 rating - API: 4.9 rating - Third-Party Integrations: 4.9 rating - Commenting/Notes: 5.0 rating #### Lowest rated features - Alerts/Notifications: 4.5 rating - Ticket Management: 4.0 rating - Customizable Reports: 4.8 rating - Customizable Fields: 4.8 rating #### Feature-related review snippet Reviewer: Ojaswini W. Reviewer details: Marketing and Advertising, 10,001+ employees Published: May 6, 2026 > "Additionally, the flexibility of the interface is a major advantage." ### Gallery tab Ease of use: 4.2 out of 5 (3,025 reviews) #### Related review snippet Reviewer: Thiago F. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 21, 2026 > "It is a robust platform that helps centralize project management, improve workflow visibility, and keep teams aligned across multiple demands and deadlines." ### Integrations tab Wrike connects with 136+ software tools. [See all integrations](https://www.capterra.com/p/76113/Wrike/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Microsoft Outlook: 4.3 rating - Bitbucket: 4.6 rating - Microsoft Viva Engage: 4.2 rating - Marketo Engage: 4.8 rating - Zoho Books: 4.4 rating #### Integrations-related review snippet Reviewer: Lauren P. Reviewer details: Entertainment, 501-1,000 employees Published: April 22, 2026 > "Wrike’s integrations are also a big win; being able to connect it to tools like Outlook, Teams, Box keep communication and files tied directly to the work." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Support Ticket Management: 4.7 rating - Knowledge Base Management: 4.6 rating - Real-Time Notifications: 4.7 rating #### Lowest rated features - Recurring Issues: 3.8 rating - Access Controls/Permissions: 4.3 rating - Reporting & Statistics: 4.1 rating - Alerts/Escalation: 4.4 rating #### Feature-related review snippet Reviewer: Matthew B. Reviewer details: Internet, 10,001+ employees Published: July 26, 2023 > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.9 rating - Ticket Management: 4.9 rating - Real-Time Notifications: 4.8 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Knowledge Base Management: 4.7 rating - Assignment Management: 4.5 rating - Service Level Agreement (SLA) Management: 4.8 rating - Dashboard: 4.8 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Bitrix24 Rating: 4.2 out of 5 (997 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24! #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Task Management: Available - Prioritization: Available - Alerts/Escalation: Available - Dashboard: Available - Assignment Management: Available - Knowledge Base Management: Available - Recurring Issues: Not available - Reporting & Statistics: Available - Real-Time Updates: Available - Issue Auditing: Not available - Issue Scheduling: Available - Generative AI: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (997 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## EngageBay CRM Rating: 4.7 out of 5 (908 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and workflow disruptions - Email delivery and quota restrictions #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Task Management: Available - Prioritization: Not available - Alerts/Escalation: Available - Dashboard: Available - Assignment Management: Not available - Knowledge Base Management: Available - Recurring Issues: Not available - Reporting & Statistics: Available - Real-Time Updates: Available - Issue Auditing: Not available - Issue Scheduling: Not available - Generative AI: Not available #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (908 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Nishant M. Reviewer details: Marketing and Advertising, 501-1,000 employees Published: August 9, 2024 > "Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options." --- ## Zoho Projects Rating: 4.5 out of 5 (869 reviews) Profile: [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Versatile project management platform - Comprehensive project tracking tools Cons: - Slow and hard-to-reach support - Confusing and inflexible project views #### Starting price Starting price: $4.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.9 rating - Task Progress Tracking: 4.8 rating - Prioritization: 4.8 rating - Customizable Fields: 5.0 rating #### Lowest rated features - Recurring Issues: 3.0 rating - Activity Tracking: 4.5 rating - Workflow Management: 4.8 rating - Project Management: 4.9 rating #### Feature-related review snippet Reviewer: Jo S. Reviewer details: Computer & Network Security, 1-10 employees Published: April 10, 2026 > "The platform is capable and flexible, though some areas of the interface and configuration experience could be more intuitive." ### Gallery tab Ease of use: 4.3 out of 5 (869 reviews) #### Related review snippet Reviewer: MEENACHISUNDARAM M. Reviewer details: Architecture & Planning, 1-10 employees Published: February 9, 2026 > "The integration of features such as timesheets, reporting, and task tracking facilitate effective project management, making Zoho Projects an ideal solution for teams seeking a comprehensive project management system." ### Integrations tab Zoho Projects connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/169455/Zoho-Projects/#integrations) #### Most popular integrations - Trello: 4.8 rating - Dropbox: 4.5 rating - Microsoft Excel: 4.8 rating - Microsoft 365: 4.6 rating - OneDrive: 4.5 rating - Microsoft Teams: 4.8 rating #### Integrations-related review snippet Reviewer: Pereira S. Reviewer details: Information Technology and Services, 51-200 employees Published: March 17, 2025 > "Having been involved in the acquisition and deployment, I can attest that Zoho Projects is cost effective especially because it offers a wide range features that we have found indispensable in our day to day operations and it was easy to configure ans integrate with our existing apps ." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.4 rating - Support Ticket Management: 4.8 rating - Dashboard: 4.7 rating - Support Ticket Tracking: 4.7 rating #### Lowest rated features - Activity Dashboard: 3.0 rating - Issue Tracking: 4.0 rating - Real-Time Notifications: 4.3 rating - Alerts/Escalation: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## JIRA Service Management Rating: 4.5 out of 5 (770 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Task Management: 4.6 rating - Support Ticket Management: 4.6 rating - Collaboration Tools: 4.3 rating #### Lowest rated features - Surveys & Feedback: 1.0 rating - Alerts/Escalation: 4.2 rating - Recurring Issues: 4.1 rating - Real-Time Updates: 3.5 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (770 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Freshservice Rating: 4.5 out of 5 (762 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.9 rating - Support Ticket Management: 4.6 rating - Service Level Agreement (SLA) Management: 4.7 rating - Access Controls/Permissions: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.2 rating - Alerts/Escalation: 4.0 rating - Prioritization: 4.3 rating - Task Management: 4.4 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (762 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Spiceworks Cloud Help Desk Rating: 4.4 out of 5 (586 reviews) Profile: [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Active IT peer community - Comprehensive network oversight tools Cons: - Recurring software glitches - Overwhelming email notifications #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.4 rating - Task Management: 4.3 rating - Alerts/Escalation: 4.4 rating - Assignment Management: 4.6 rating #### Lowest rated features - Project Management: 3.9 rating - Email Management: 3.7 rating - Knowledge Base Management: 3.7 rating - Dashboard: 4.2 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 17, 2024 > "The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon)." ### Gallery tab Ease of use: 4.3 out of 5 (586 reviews) #### Related review snippet Reviewer: Gannon M. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: October 9, 2025 > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Track and resolve issues faster with AI-powered workflows. Centralize tracking and cut resolution time by up to 52%. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.2 rating - Support Ticket Management: 4.5 rating - Alerts/Escalation: 4.4 rating - Real-Time Notifications: 4.2 rating #### Lowest rated features - Alerts/Notifications: 3.0 rating - Access Controls/Permissions: 4.0 rating - Knowledge Base Management: 4.0 rating - Dashboard: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 51-200 employees Published: August 21, 2025 > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## SysAid Rating: 4.5 out of 5 (521 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.4 rating - Support Ticket Management: 4.6 rating - Real-Time Notifications: 4.4 rating - Alerts/Escalation: 4.4 rating #### Lowest rated features - Access Controls/Permissions: 3.8 rating - Alerts/Notifications: 4.0 rating - Knowledge Base Management: 4.2 rating - Customizable Templates: 4.0 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (521 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## Salesforce Platform Rating: 4.4 out of 5 (401 reviews) Profile: [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Build around the customer with AI-powered apps to create amazing experiences. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Extensive CRM customization options - Comprehensive lead management tools Cons: - High total cost of ownership #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.5 rating - Ticket Management: 4.7 rating - Reporting & Statistics: 4.9 rating - Access Controls/Permissions: 4.8 rating #### Lowest rated features - Drag & Drop: 4.0 rating - Dashboard: 4.5 rating - Customizable Fields: 4.7 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: Cameron F. Reviewer details: Insurance, 10,001+ employees Published: June 15, 2026 > "The Power of the simple use of using the salesforce platform and ability to use visuals are always a plus." ### Gallery tab Ease of use: 4.0 out of 5 (401 reviews) #### Related review snippet Reviewer: Marc R. Reviewer details: Education Management, 1,001-5,000 employees Published: May 18, 2026 > "It allows organizations to tailor nearly every aspect of the system to fit their specific workflows, whether that’s through custom objects, automation tools like Flow, or deeper development with Apex and Lightning components." ### Integrations tab Salesforce Platform connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/268338/App-Cloud/#integrations) #### Most popular integrations - Slack: 4.7 rating - Shopify: 4.5 rating - Xero: 4.4 rating - QuickBooks Desktop: 4.4 rating - Microsoft Outlook: 4.7 rating - Tableau: 4.6 rating #### Integrations-related review snippet Reviewer: Marc R. Reviewer details: Education Management, 1,001-5,000 employees Published: May 18, 2026 > "This flexibility makes it incredibly valuable for organizations that need a solution that can evolve alongside their operations." --- ## Shortcut Rating: 4.6 out of 5 (363 reviews) Profile: [Shortcut](https://www.capterra.com/p/160498/Shortcut/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Shortcut is a fast project management platform built for high performing engineering teams. Free for teams up to 10 users. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $8.50 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.4 rating - Project Management: 4.5 rating - Task Progress Tracking: 4.8 rating - Task Management: 4.7 rating #### Lowest rated features - Prioritization: 3.7 rating - Alerts/Escalation: 3.7 rating - Knowledge Base Management: 3.8 rating - Recurring Issues: 4.0 rating #### Feature-related review snippet Reviewer: Fredrik H. Reviewer details: Marketing and Advertising, 11-50 employees Published: October 23, 2023 > "Nice diagrams and overviews." ### Gallery tab Ease of use: 4.4 out of 5 (363 reviews) #### Related review snippet Reviewer: Manish R. Reviewer details: Hospital & Health Care, 11-50 employees Published: December 4, 2022 > "The task tracking feature is something I love, making a list of sub-tasks in a task is awesome it helps break down and simplify task." ### Integrations tab Shortcut connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/160498/Shortcut/#integrations) #### Most popular integrations - Slack: 4.7 rating - Dropbox: 4.5 rating - Clockify: 4.8 rating - GitHub: 4.6 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Kateřina V. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: March 27, 2023 > "It also integrates with a lot of third-party tools, e.g. Slack, which works just fine and is helpful." --- Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (219) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation Assignment Management Dashboard Generative AI Issue Auditing Issue Scheduling Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/) I'm looking for Issue Tracking Software that is: [Free](https://www.capterra.com/issue-tracking-software/s/free/) Table of Contents - [The benefits of issue tracking software](#the-benefits-of-issue-tracking-software) - [Typical features of issue tracking software](#typical-features-of-issue-tracking-software) - [The cost of issue tracking software](#the-cost-of-issue-tracking-software) - [Considerations when purchasing issue tracking software](#considerations-when-purchasing-issue-tracking-software) - [Relevant issue tracking software trends](#relevant-issue-tracking-software-trends) ## The benefits of issue tracking software - **Centralized platform to track various types of issues:** The software can handle different types of IT and business-related issues such as resource sharing, system maintenance, and access change requests. Based on the issue type, the stakeholders for issue resolution also vary significantly. A centralized platform ensures smooth coordination between multiple stakeholders which helps to reduce the overall issue handling time.  - **Customized issue tracking workflow:** The software allows non-technical users to create a workflow without any specialized coding skills. It provides drag and drop features where end users can build their own workflows with custom fields. Managers can also define roles and permissions when creating workflows.  - **Send automated alerts and notifications:** When a huge number of tickets are generated, there’s a higher chance of a few being unintentionally overlooked. Automated alerts via email or SMS text keep users updated on each customer query until it gets resolved. - **Customer database integration:** Integration of issue tracking software with customer collaboration or [customer relationship management (CRM)](https://www.capterra.com/customer-relationship-management-software/) software provides agents quick access to customer data. It also assists helpdesk agents to validate customer calls and identify the correct issue tickets. * * * ## Typical features of issue tracking software - **Dashboard:** Track and view metrics using graphs and charts in a centralized location. - **Ticket management:** Track, manage, and resolve the issue tickets raised by stakeholders. - **Assignment management:** Assign issues and tickets to various departments based on their skill set. - **Task management:** Manage a task throughout its lifecycle which includes planning, scheduling, dependencies and milestone tracking, and outcome reporting.  - **Issues auditing:** Examine and evaluate past issues to check whether they are in compliance with the set standards. * * * ## The cost of issue tracking software Most products in the market are priced on a “per user, per month” basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $3 - $5 - $5- $10 - $10+ _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites on June 13, 2019. These ranges correspond to 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product, which is priced higher, may include some additional features such as scaled data storage, gamification of issue resolution, information technology service management (ITSM) integration, and live call routing. * * * ## Considerations when purchasing issue tracking software - **Check for analytics component:** An analytics component offers built-in metrics to track the count of new and closed tickets, backlogs, average ticket reply time, and traffic analysis. Tracking these parameters can help you in improving customer service.  - **Total cost of ownership (TCO):** While some software is priced on a “per agent, per month” basis, others may charge businesses on the basis of total tickets issued in a month. Therefore, buyers must assess their team size versus the total issues raised in a month to identify the best solution for the business. Also, it’s good to check for the installation fee, maintenance cost, and training and support charges to calculate the TCO. * * * ## Relevant issue tracking software trends - **Artificial intelligence (AI) tools to help in knowledge curation:** AI-enabled issue tracking tools utilize the data from prior and current issues to provide relevant information to agents. These tools can also create a knowledge base by summarizing the details related to common problems, known errors, and anticipated resolutions. With AI, organizations can identify gaps in their existing knowledge base and update it on a regular basis by using insights from current data. - **Chatbots can handle a high volume of issues:** [Chatbots](https://www.capterra.com/resources/top-5-small-business-tech-trends/) are capable of automating customer service with 24/7 support and offers proactive customer interaction. They provide a rapid system-generated answer and can handle a high volume of similar issues. Chatbots can also resolve issues by using the knowledge base and in case of critical needs, they direct a user to the appropriate department. These virtual assistants make the process more collaborative and efficient, as well as increase an agent’s productivity. * * * **Sources** Products evaluated for pricing calculations were taken from [Capterra’s product directory](https://www.capterra.com/issue-tracking-software/). The pricing ranges exclude freemium versions of the products. The features were identified based on their relevance and the percentage of products in [Capterra’s database](https://www.capterra.com/issue-tracking-software/) that offer them. The following source was used for this document: 1\. [Top 5 Tech Trends for Small Business](https://www.capterra.com/resources/top-5-small-business-tech-trends/) (Date accessed: December 23, 2019)