--- title: "Best Issue Tracking Software 2026 | Capterra" description: "Find the top Issue Tracking software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/issue-tracking-software/" page_type: "category" language: "en" --- # Best Issue Tracking Software Last updated on October 21, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) [Free](https://www.capterra.com/issue-tracking-software/s/free/)[For Small Businesses](https://www.capterra.com/issue-tracking-software/s/small-businesses/) [4.4 (4094)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 92% recommend this product [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [4.5 (874)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time. [Learn more about Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15504)](https://www.capterra.com/p/19319/JIRA/reviews/) Jira is a fully-featured issue tracker for teams planning and building great products. [Learn more about Jira](https://www.capterra.com/p/19319/JIRA/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## GitHub](https://www.capterra.com/p/129067/GitHub/) [4.8 (6210)](https://www.capterra.com/p/129067/GitHub/reviews/) Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged.. [Learn more about GitHub](https://www.capterra.com/p/129067/GitHub/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 92% recommend this product [## ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4639)](https://www.capterra.com/p/158833/ClickUp/reviews/) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. [Learn more about ClickUp](https://www.capterra.com/p/158833/ClickUp/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 84% recommend this product [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 81% recommend this product [## Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3044)](https://www.capterra.com/p/76113/Wrike/reviews/) Wrike is the AI-powered work delivery platform for issue tracking, helping your team prioritize and resolve problems faster. [Learn more about Wrike](https://www.capterra.com/p/76113/Wrike/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 88% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24! [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 82% recommend this product [## Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 84% recommend this product [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. [Learn more about Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Track and resolve issues faster with AI-powered workflows. Centralize tracking and cut resolution time by up to 52%. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 85% recommend this product [## SysAid](https://www.capterra.com/p/107225/SysAid/) [4.5 (524)](https://www.capterra.com/p/107225/SysAid/reviews/) [Capterra Shortlist](https://www.capterra.com/issue-tracking-software/shortlist/) Issues are logged, classified, routed, and resolved automatically, with a full audit trail.  [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 86% recommend this product [## Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) [4.4 (407)](https://www.capterra.com/p/268338/App-Cloud/reviews/) Build around the customer with AI-powered apps to create amazing experiences. [Learn more about Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Shortcut](https://www.capterra.com/p/160498/Shortcut/) [4.6 (363)](https://www.capterra.com/p/160498/Shortcut/reviews/) Shortcut is a fast project management platform built for high performing engineering teams. Free for teams up to 10 users. [Learn more about Shortcut](https://www.capterra.com/p/160498/Shortcut/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Quickbase](https://www.capterra.com/p/157262/QuickBase/) [4.4 (334)](https://www.capterra.com/p/157262/QuickBase/reviews/) Cloud-based, no-code platform for building custom apps, automating workflows, and connecting data across systems without coding. [Learn more about Quickbase](https://www.capterra.com/p/157262/QuickBase/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT  [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management 94% recommend this product [## Rollbar](https://www.capterra.com/p/158230/Rollbar/) [4.5 (263)](https://www.capterra.com/p/158230/Rollbar/reviews/) The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows. [Learn more about Rollbar](https://www.capterra.com/p/158230/Rollbar/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) [4.4 (216)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform. [Learn more about LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) Issue Tracking features reviewers most value Alerts/Escalation Assignment Management Dashboard Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (219) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation Assignment Management Dashboard Generative AI Issue Auditing Issue Scheduling Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management [Ticket Management](https://www.capterra.com/issue-tracking-software/features/ticket-management/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/) I'm looking for Issue Tracking Software that is: [Free](https://www.capterra.com/issue-tracking-software/s/free/)[For Small Businesses](https://www.capterra.com/issue-tracking-software/s/small-businesses/) Table of Contents - [The benefits of issue tracking software](#the-benefits-of-issue-tracking-software) - [Typical features of issue tracking software](#typical-features-of-issue-tracking-software) - [The cost of issue tracking software](#the-cost-of-issue-tracking-software) - [Considerations when purchasing issue tracking software](#considerations-when-purchasing-issue-tracking-software) - [Relevant issue tracking software trends](#relevant-issue-tracking-software-trends) ## The benefits of issue tracking software - **Centralized platform to track various types of issues:** The software can handle different types of IT and business-related issues such as resource sharing, system maintenance, and access change requests. Based on the issue type, the stakeholders for issue resolution also vary significantly. A centralized platform ensures smooth coordination between multiple stakeholders which helps to reduce the overall issue handling time.  - **Customized issue tracking workflow:** The software allows non-technical users to create a workflow without any specialized coding skills. It provides drag and drop features where end users can build their own workflows with custom fields. Managers can also define roles and permissions when creating workflows.  - **Send automated alerts and notifications:** When a huge number of tickets are generated, there’s a higher chance of a few being unintentionally overlooked. Automated alerts via email or SMS text keep users updated on each customer query until it gets resolved. - **Customer database integration:** Integration of issue tracking software with customer collaboration or [customer relationship management (CRM)](https://www.capterra.com/customer-relationship-management-software/) software provides agents quick access to customer data. It also assists helpdesk agents to validate customer calls and identify the correct issue tickets. * * * ## Typical features of issue tracking software - **Dashboard:** Track and view metrics using graphs and charts in a centralized location. - **Ticket management:** Track, manage, and resolve the issue tickets raised by stakeholders. - **Assignment management:** Assign issues and tickets to various departments based on their skill set. - **Task management:** Manage a task throughout its lifecycle which includes planning, scheduling, dependencies and milestone tracking, and outcome reporting.  - **Issues auditing:** Examine and evaluate past issues to check whether they are in compliance with the set standards. * * * ## The cost of issue tracking software Most products in the market are priced on a “per user, per month” basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $3 - $5 - $5- $10 - $10+ _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites on June 13, 2019. These ranges correspond to 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product, which is priced higher, may include some additional features such as scaled data storage, gamification of issue resolution, information technology service management (ITSM) integration, and live call routing. * * * ## Considerations when purchasing issue tracking software - **Check for analytics component:** An analytics component offers built-in metrics to track the count of new and closed tickets, backlogs, average ticket reply time, and traffic analysis. Tracking these parameters can help you in improving customer service.  - **Total cost of ownership (TCO):** While some software is priced on a “per agent, per month” basis, others may charge businesses on the basis of total tickets issued in a month. Therefore, buyers must assess their team size versus the total issues raised in a month to identify the best solution for the business. Also, it’s good to check for the installation fee, maintenance cost, and training and support charges to calculate the TCO. * * * ## Relevant issue tracking software trends - **Artificial intelligence (AI) tools to help in knowledge curation:** AI-enabled issue tracking tools utilize the data from prior and current issues to provide relevant information to agents. These tools can also create a knowledge base by summarizing the details related to common problems, known errors, and anticipated resolutions. With AI, organizations can identify gaps in their existing knowledge base and update it on a regular basis by using insights from current data. - **Chatbots can handle a high volume of issues:** [Chatbots](https://www.capterra.com/resources/top-5-small-business-tech-trends/) are capable of automating customer service with 24/7 support and offers proactive customer interaction. They provide a rapid system-generated answer and can handle a high volume of similar issues. Chatbots can also resolve issues by using the knowledge base and in case of critical needs, they direct a user to the appropriate department. These virtual assistants make the process more collaborative and efficient, as well as increase an agent’s productivity. * * * **Sources** Products evaluated for pricing calculations were taken from [Capterra’s product directory](https://www.capterra.com/issue-tracking-software/). The pricing ranges exclude freemium versions of the products. The features were identified based on their relevance and the percentage of products in [Capterra’s database](https://www.capterra.com/issue-tracking-software/) that offer them. The following source was used for this document: 1\. [Top 5 Tech Trends for Small Business](https://www.capterra.com/resources/top-5-small-business-tech-trends/) (Date accessed: December 23, 2019)