ChangeGear vs Agiloft

Starting Price

Not provided by vendor

$65.00/month/user

Best For

ChangeGear is implemented for hundreds of enterprise organizations in all vertical industries. We serve customers in healthcare, technology, energy, government, finance, education and more.

Focused on mid to large companies that need robust automation, Agiloft provides deep and rapid customization that easily adapts to serve a wide range of vertical industries.

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


4 / 5
(49)
Read All Reviews

4.8 / 5
(28)
Read All Reviews

Ease of Use


3.9 / 5


  • "Great functionality and ease of use. Simple to learn, simple to master."

  • "Creating incident tickets is quick and intuitive."


4.6 / 5


  • "Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately."

  • "The web interface is easy to customize and setup to your business needs giving staff a minimal learning curve from new interfaces to converted legacy systems."

Customer Support


4 / 5


  • "The Support Team has been courteous and diligent in making sure any issue is resolved quickly."

  • "It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians."


4.8 / 5


  • "PROS: Agiloft especially excels at scalable customization, fair pricing and customer service."

  • "The customer support is second to none when we have a need to modify or simply ask a question."

Features & Functionality


3.9 / 5


  • "The implementation team was quick to answer questions and ensure our initial setup/installment was flawless."

  • "Flexible software that will meet your needs quickly."


4.7 / 5


  • "CONS: With so many possibilities for customization comes a number of decisions that need to be made."

  • "Be sure that the system can meet your functionality requirements by doing a test implementation."

Value for Money


4 / 5



4.8 / 5


Product Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 5 screenshots 148439 thumb
View 1 screenshot 168559 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ChangeGear vs Agiloft

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Agiloft vs ChangeGear