MantisBT vs Zendesk

Best For

Who Uses This Software?

Free and open-sourced, MantisBT is a Project Management and Bug Tracking tool that allows development teams the flexibility to customize their issue tickets and workflow processes.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

Not provided by vendor

1 - 1000+

Pricing

Starting Price

$14.95/month

$5.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Screenshots

View 1 screenshot 34058 thumb
Capterra screenshot placeholder

Ratings

Overall


4 / 5
(66)

4.5 / 5
(1911)

Ease of Use


4 / 5

4.5 / 5

Customer Service


3.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zendesk vs MantisBT


MantisBT vs Zendesk

Best For

Who Uses This Software?

Free and open-sourced, MantisBT is a Project Management and Bug Tracking tool that allows development teams the flexibility to customize their issue tickets and workflow processes.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

Not provided by vendor

1 - 1000+

Pricing

Starting Price

$14.95/month

$5.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Ratings

Overall


4 / 5
(66)

4.5 / 5
(1911)

Ease of Use


4 / 5

4.5 / 5

Customer Service


3.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs MantisBT