Freshdesk vs Spiceworks IT Help Desk

Starting Price

$15.00/month/user

$0.01/one-time

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


4.5 / 5
(2117)
Read All Reviews

4.4 / 5
(469)
Read All Reviews

Ideal number of Users

2 - 999

1 - 99

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.3 / 5


  • "The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users."

  • "I like that Spiceworks is free, the product is easy to use and the apps are great."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.2 / 5


  • "The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house."

  • "The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.2 / 5


  • "I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality."

  • "It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.6 / 5


  • "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."

  • "For the price of free, this is a great Help Desk solution, especially for small staff."

Product Features

  • check Assignment Management
  • check Dashboard
  • check Escalation Management
  • check Issue Auditing
  • close Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • check Recurring Issues
  • check Task Management
  • check Assignment Management
  • check Dashboard
  • close Escalation Management
  • check Issue Auditing
  • check Issue Scheduling
  • check Knowledge Base Management
  • check Project Management
  • close Recurring Issues
  • check Task Management

Screenshots

View 5 screenshots 206237 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Spiceworks IT Help Desk

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